Account Coordinator

At Accushield, we are dedicated to ensuring that every person in a senior living community is known, protected, and connected. We replace outdated paper logs with a digital system that fosters safety and a true sense of belonging. Our goal is to provide calm clarity for families and staff, ensuring that human connection remains at the heart of care.

We are a service-driven team that uses technology to solve real-world problems. To be successful here, you must align with the six values that define how we work and interact every day:

• Compassion:
  We care deeply about our customers and end users because we are all children and grandchildren. This personal connection drives us to treat every community as if our own family lived there.
• Humility:
  We all "sweep the floors." No task is too small, and we are always willing to serve and do whatever is needed to support the team.
• Collaboration:
  
  We believe in "singing harmony." We are at our best when we work together, blending our unique strengths to create a better outcome than we could alone.
• Customer Focus:
  We are here to solve problems and leave a lasting legacy. Every decision we make is centered on providing value and building long-term trust with our partners.
• Flexibility:
  We all wear many different hats. We stay agile in our roles to meet the evolving needs of our customers and our growing company.
• Growth:
  We never settle for "good enough." We are lifelong learners who are always working to be better, do better, and push the boundaries of what’s possible.

We re looking for a dynamic Implementation & Account Coordinator to be the primary point of contact for new third-party provider relationships during their first 90 days on our Verify platform. In this role, you ll focus on onboarding Providers to drive early participation in the Verified Alliance, adoption of the Verify Platform, and compliance as they visit Verify communities. Additionally, you will oversee and execute the strategy to move self-registered customers through the success funnel, ensuring a seamless transition from registration to active participation and revenue generation.

• Lead the first 90 days of the customer journey, focusing on implementation strategies that deliver immediate value and ensure high credential compliance standards.
• Track and execute the success funnel strategy for self-registered providers, identifying and ensuring that they become fully engaged customers.
• Build and nurture relationships through regular engagement to understand partner needs and challenges during the critical onboarding phase.
• Lead training sessions, product demonstrations, and feature onboarding initiatives for new and self-service users.
• Manage partner inquiries and issue resolution from start to finish during the implementation period.
• Monitor early usage patterns and adoption rates to identify optimization opportunities and ensure long-term retention.
• Develop new tactics and strategies to engage provider partners immediately following registration.
• Collect and analyze partner feedback during onboarding to inform product insights and improvements for the self-service experience.
• Collaborate with other provider-facing teams to ensure a smooth transition from implementation to long-term account management.

• Bachelor s degree in Business, Marketing, or related field or equivalent experience.
• Experience managing client relationships, specifically in onboarding or implementation, preferably in SaaS or senior living.
• Proven success moving customers through a digital funnel or driving early-stage engagement.
• Excellent communication skills with the ability to build trust and rapport quickly.
• Strong organizational abilities and attention to detail.
• Proficiency with Salesforce, Google Suite.
• Self-motivated with ability to manage multiple priorities in a fast-paced environment.
• Passion for exceptional service and partner success.

• Competitive compensation and comprehensive benefits.
• A clear path for career growth in a mission-driven company.
• A hybrid work environment that values both flexibility and in-person connection.

• Hybrid position (2 days onsite per week) - We value in-person collaboration for team effectiveness

Accushield is more than a tech company; we are a partner in creating safer, more connected senior living communities. We offer a collaborative environment where you can grow your career while doing work that truly matters. If this mission resonates with you, please apply to join our team.