Vendor Engagement Analyst

Overview

Are you ready to take on a role where your work directly strengthens customer experience and drives operational excellence for a leading Atlanta-based public company?

Our Data Administrator plays a vital role in aligning quality, cost, and delivery speed with customer expectations. In this position, you’ll analyze the key performance elements outlined in our service level agreements and translate them into actionable insights. You’ll also support the development of a performance-rating system for our Pest Control Third-Party Vendors, ensuring accountability and continuous improvement.

Your focus on efficiency and long-term sustainability will help elevate customer satisfaction and support our commitment to exceptional service.

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• Work with National Accounts Customers' third-party vendors to coordinate pest control services, by utilizing multiple interdependent proprietary application Do a complete analysis on each application to identify customer and branch trends
• Bolster customer satisfaction by creating and developing a tailored playbook of customer requirements to manage work orders, meet customer's demand, service requests and communicate service status both internally and externally
• Audit, accept or reject, account changes submitted by field personnel, National Accounts sales organization, Orkin franchises, Rollins brands and Support the above teams as an active liaison
• Generate and analyze daily reports to coordinate Preventative Maintenance and Repair, audit work orders, rectify situations in which customers were not satisfied with services, prioritizing service for time sensitive issues, proactively identify breakdowns in communication, reporting inconsistencies, maintaining service levels that boost efficiencies, strengthens and enhance customer's confidence and trust
• Collaborate with service branches to ensure emergency situations have been handled and solved, recorded appropriately, and closed as Analyze, and Manage the closing trends and recommend best practices to both branches and our customers that leapfrog the service to another level
• Negotiate, and Analyze the service prices to ensure that it is beneficial to both parties
• Manages the Price Increase/Decrease part of the business
• Manages the Client Relationship as it relates to work-orders and distinct services
• Independently makes day to day decisions as it relates to vendor management
• Make recommendations to field personnel and customers for process improvements, enhancements, and increased service frequencies through report analysis
• Proactively brainstorm effective solutions to boost efficiency and sustainability

• Challenging position with a financially stable and reputable company
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Paid Time Off

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing – and is a recession resistant line of business
• Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA

Learn more about Rollins careers as well as our diversity, equity and inclusion efforts on our careers page:

The Experience You Will Bring (Minimum Requirements):

• Bachelor's Degree (BA) from four-year College or university; or five years related experience and/or training
• Preferred 3-5 years business experience in a relevant vendor analytic role
• Solicit, analyze, and document customer requirements- excellent interpersonal communication skills - written and oral
• Provide fast, efficient, and quality solutions - become a subject matter expert with customer, reporting and scheduling requirements, as well as website changes, etc.
• Proficient with MS Excel, MS Access, MS PowerPoint, MS Word
• Become proficient…