Inside Sales Operations Manager; Hybrid

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at  .

Work location:

• This position may be based anywhere in the United States and includes travel as part of the responsibilities.

The Inside Sales Operations Manager is responsible for driving strategic sales growth, shaping bid and pricing strategies, and managing full-cycle sales operations across MRO, Home Center, and Digital Retail channels. This role requires exercising independent judgment on matters of significance, including customer engagement strategies, quoting methodologies, profitability decisions, and alignment with business goals. The Inside Sales Operations Manager serves as a trusted advisor to both customers and leadership, ensuring that solutions delivered strengthen market position and profitability.

• Strategic Bid & Project Ownership: Own and manage the full strategic bid process, including development of pricing strategies that balance competitiveness with profitability targets. Exercise independent discretion to approve or decline bids, negotiate terms, and make commitments on behalf of the business within delegated authority levels. Recommend and implement process and policy improvements that enhance sales effectiveness and alignment with organizational strategy.

• Consultative Product & Application Leadership: Act as a subject matter expert with autonomy to guide customers, sales agents, and internal stakeholders in selecting solutions that directly influence customer success and satisfaction. Translate complex customer requirements into business insights, influencing product development roadmaps and market strategies. Independently resolve escalated customer issues, balancing customer needs with business priorities.

• Cross-Functional Business Leadership: Direct cross-functional teams in engineering, design, operations, and finance to ensure customer commitments are met while balancing cost, feasibility, and profitability. Influence product positioning, specification packages, and solution development strategies across departments. Serve as the internal escalation point, exercising independent judgment to resolve conflicts and align deliverables.

• Cross-Functional Business Leadership: Direct cross-functional teams in engineering, design, operations, and finance to ensure customer commitments are met while balancing cost, feasibility, and profitability. Influence product positioning, specification packages, and solution development strategies across departments. Serve as the internal escalation point, exercising independent judgment to resolve conflicts and align deliverables.

• Bachelor’s degree required, advanced degree in Business, Engineering, or related field preferred.

• Minimum 3 years of sales or business management experience in lighting or related industries, with proven responsibility for strategic decision-making.

• 1+ year of experience navigating and interpreting raw data, consolidating information from multiple sources, and creating clear, accurate reports using Excel or similar software (basic formulas, sorting, filtering, and data organization).

• Demonstrated ability to exercise independent judgment on pricing, profitability, and customer strategies.

• Strong consultative, negotiation, and communication skills across executive and operational levels.

• Experience leading cross-functional initiatives and influencing organizational policy or strategy.

• Bachelor’s degree required, advanced degree in Business, Engineering, or related field preferred.

• Minimum 3 years of sales or business management experience in lighting or related industries, with proven responsibility for strategic decision-making.

• Sedentary Work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing is required only…