Guest Experience Manager

Join to apply for the Guest Experience Manager role at Heights Wellness Retreat

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Greet guests warmly and deliver a personalized, professional, and seamless experience.
• Guide guests through check-in, service selection, and check-out with clarity and care.
• Manage appointment scheduling and match guests with the right therapist for their needs.
• Handle guest concerns with empathy, professionalism, and effective problem-solving.

• Conduct consultations and recommend services, therapists, and enhancements tailored to guest needs.
• Present and enroll guests into our Wellness Membership Programs, meeting or exceeding conversion goals.
• Support monthly sales initiatives, promotions, and community outreach efforts.
• Maintain a deep understanding of Massage Heights services, pricing, and membership options.

• Process payments, memberships, and account updates accurately.
  
  Assist with cancellation saves, membership freezes, and retention strategies.
  
  Collaborate with the Retreat Director and fellow GEMs to achieve team goals.
  
  Ensure retreat cleanliness, organization, and a welcoming atmosphere. Qualifications
  • Previous customer service, hospitality, or sales experience preferred.
  • Strong interpersonal and communication skills.
  • Goal-oriented, motivated by performance metrics and sales targets.
    
    Ability to multi-task in a fast-paced environment.
    
    Professional demeanor with a passion for wellness and self-care. Company Overview

    Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

    Company
    
    Values
    • Loyal
    • Authentic
    • Passionate
    • Diligent
    Seniority level
    • Entry level
    Employment type
    • Full-time
    Job function
    • Management and Manufacturing
    Industries
    • Wellness and Fitness Services