Senior Account Representative - Customs Brokerage

SENIOR ACCOUNT REPRESENTATIVE - CUSTOMS BROKERAGE

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GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the
GEODIS
team!

• Get Good Money
  – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule
  – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early
  – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare
  – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break
  – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe
  – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice
  – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted
  – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost
  – Our "GEODIS"Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved
  – Volunteer in your community or donate to the "GEODIS"Foundation" or "GEODIS"Compassion Fund".
• Have FUN
  – Work with fun, supportive people just like you!
• Find Your Place
  – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future
  – Whether you are interested in the opportunity to work seasonally or looking to launch your career,
  GEODIS is the place!

* Eligibility varies based on location, job, employee type, or length of service.

• Serves as the customer service liaison between GEODIS and the customer
• Select appropriate carrier and routing based on shipment characteristics or customer requirements
• Processes all documents and information requests received from GEODIS
• Creates files, enters notes, information and document requests in Cargowise system
• Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
• Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
• Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
• Coordinates shipping details with overseas agent
• Converts and verifies shipment weight and volume
• Calculates rates and price conversions; profit and loss analysis
• Assists customers with question complaints, requests, tracking and tracing
• Completes invoicing requirements accurately and within Company DETI time requirements
• Ensures all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
• Arranges bookings with airlines, ocean carriers, and/or trucking companies, reviews documentation, issues documents to meet government regulations and carrier regulations
• Instructs warehouse staff to properly build and deliver against pick lists manifest to gain profitability
• Ensures email and telephone calls are promptly and politely answered

• Intermediate proficiency in AS400 and Cargowise
• Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
• Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
• Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
• Excellent written and oral…