Senior Global Operations Associate

Overview

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes — from emerging brands to Fortune 500s — use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

You will You will work directly with Flexport’s end customers to help them achieve their logistics goals. Within your region you will partner with our sales and customs teams, subcontractors, carriers, terminals and trucking providers to ensure a positive customer experience. This role is designed to build your leadership capabilities within a global operations team, as well as broaden your exposure to your client base acting as their supply chain subject matter expert.

You will mentor and develop your team to uphold performance standards and guide them to solve complex issues for clients and vendors. You will have the opportunity to work with your regional sales team to improve and grow our customers’ business.

Opportunity & Team Growth As a North American Operations team member, you’ll immerse yourself in our culture and world-class operations. As Flexport grows, there could be opportunities to become founding team members in new markets, relocate internationally, and help expand our presence around the world. This role offers growth potential and international experience for fast-paced careers.

• Mentor, coach and support the execution of a 3-6 person team in the end-to-end movement of freight shipments for all shipments within the team’s book of business, including intermodal movements.
• Use metrics to guide the regional team to improve and deliver performance, including data quality and shipment milestone timeliness. Oversee internal KPIs and SLAs that demonstrate quality service delivery.
• Personally represent Flexport’s value proposition by leading shipment execution for new clients and opportunities.
• Oversee the front line to ensure on-time shipments and appropriate handling of exceptions.
• Build scalable operational infrastructure and procedures to maximize efficiency and productivity for customers; identify and implement improvements when needed.
• Serve as the day-to-day relationship manager for clients and internal and external partners (ocean, intermodal and drayage vendors, and the Customs Team). Act as primary point of contact for escalations.
• Analyze vendor performance data to inform performance management initiatives and lead improvement efforts with procurement.

• Minimum 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting
• Bachelor’s Degree preferred
• Demonstrated ability to coach small teams in day-to-day execution
• Hands-on, process-oriented, structured thinking with strong problem-solving capabilities
• Excitement to manage vendor relations and create best-in-class structures
• Excellent communication, interpersonal and organizational skills
• A client service mindset; you are obsessed with client and squad happiness
• Courage to challenge the status quo when logic requires it
• Experience generating ideas through data, forming hypotheses and developing experiments
• Experience and enthusiasm investigating and troubleshooting the customer’s problem
• A "compliance first" attitude to keep regulators happy in our heavily regulated industry

Commitment to Equal Opportunity:
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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