Off-Premise and Performance Manager

Off-Premise Experience and Performance Manager

Edible Brands® was launched in 2022 to bring together powerful, purpose‑led brands under one unified purpose: to enrich everyday life through celebration, nourishment, and wellness. Today, Edible Brands powers three bold and growing concepts across 700+ locations worldwide:
Edible Arrangements®, Rōti®, ™, and Berry Direct®.

As the Off‑Premise Experience and Performance Manager, you will strategize, plan, develop, and execute growth strategies for Off‑Premise / Third‑Party channels (Uber Eats, Door Dash, ez Cater, Grubhub, etc.). You will work cross‑functionally to manage and optimize existing and new Off‑Premise / Third‑Party channels, ensuring consistent performance and reliability across the franchise system.

Location:

Onsite at Corporate Office in Sandy Springs, GA Monday–Thursday, with work‑from‑home flexibility on Fridays.

• Develop and execute the end‑to‑end off‑premise strategy for 700+ franchise locations across the portfolio.
• Support and optimize new and existing 3P delivery partner relationships across brands.
• Liaise with Operations to ensure highest reliability metrics for all off‑premise third‑party partners.
• Collaborate with Innovation, Operations & Marketing teams for menu, pricing, promotion, and merchandising optimization.
• Own KPIs for third‑party relationships, present insights to senior leadership, and drive optimizations.
• Provide weekly and monthly performance reporting showcasing optimizations and growth strategies.
• Partner with eCommerce and Marketing to incorporate off‑premise promotional opportunities into the brand calendar.
• Present new revenue channel opportunities, product offerings, platform opportunities, and integration opportunities to leadership.
• Ensure new channel offerings are clearly communicated to franchisee stores and set up for success.

• Hands‑on experience growing eCommerce brands via third‑party digital channels such as Uber Eats, Door Dash, Grub Hub.
• Demonstrated initiative leadership, cross‑functional collaboration, and presentation to senior leadership.
• Expertise in setting, monitoring, and achieving KPIs related to third‑party relationships, focused on continuous improvement.
• Understanding of financial principles to present new revenue opportunities and ensure profitability.
• Strong collaboration skills with Operations, Marketing, Customer Care to share updates and manage system‑wide changes.

• Strong operational perspective on driving digital revenue and managing growth.
• Outstanding relationship‑building skills and client‑centered partnership development.
• Ability to develop and implement comprehensive strategies for optimizing third‑party relationships, long‑term growth, and profitability.
• Proficiency in negotiating agreements with third‑party delivery and marketplace partners.
• Strong analytical capabilities to monitor performance metrics and identify opportunities.
• Deep understanding of customer needs and preferences, aligning third‑party offerings with brand values.
• Exceptional sales acumen and adaptation to changing market conditions and partner requirements.

• Onsite work environment fostering collaboration.
• Stability of an industry‑leading company with startup agility.
• Growth & Development opportunities.
• Healthcare plans, 401K Plan, life insurance, short‑term disability, flexible spending, and more.
• Paid time off, sick days & holidays.

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age and disability, veteran status, or being a member of the Reserves or National Guard.