Engagement Manager

JOB ROLE:
Engagement Manager

LOCATION:
Atlanta office - Hybrid working model, attendance in the office is expected at least 3 days a week.

REPORTING TO:
Consulting Lead & Performance Manager

The world of payments is going through the most thrilling transformation imaginable. Volumes are growing, payment options are expanding, and complexity is intensifying. Retailers are at the epicenter of these changes, and it is CMSPI’s mission to revolutionize payments for merchants and retailers worldwide. We are a hyper‑growth company and the go‑to payments advisor for Global 500 merchants, driving big cost savings, huge sales growth, and enhanced strategies.

CMSPI is at the forefront of transforming the payments industry, and as an Engagement Manager, you'll be at the heart of this exciting journey.

We are seeking a commercially focused, client‑facing Engagement Manager to own and deliver value to merchants by understanding their goals and using the CMSPI Method to help them achieve their goals.

The CMSPI Method combines billions of transaction data points, impactful analytics, payments expertise, and industry and regulatory insights to identify and quantify opportunities that drive measurable results. Engagement Managers own the lifecycle of merchants within CMSPI, including initial discovery, ongoing opportunity identification, project governance, expectation management, and overall relationship management and growth. Success for an Engagement Manager is measured on the ongoing value delivered to merchants and their overall satisfaction with CMSPI’s services.

• Manage a portfolio of enterprise merchant accounts, with responsibility for building and maintaining relationships and managing expectations
• Lead discussions on commercial optimization opportunities and improvements to merchant payments arrangements
• Deliver a meaningful impact on clients and their partners, with the ability to influence key stakeholders to make positive business decisions on an ongoing basis.
• Be accountable for key revenue and project milestones – owning revenue targets, working with Finance to manage revenue risks and opportunities, updating weekly forecasting reports.
• Display excellent engagement management skills to be a key merchant advocate internally so we deliver high quality work on time and to budget.
• Show proficiency in delivering accurate written documentation, with responsibility for assessing pricing contracts and SLAs for CMSPI and its merchants where relevant.
• Demonstrate a tolerance for ambiguity, and embrace the unknown, while showing an ability to flex your delivery style to meet various internal and external stakeholder needs.
• Maintain and enhance knowledge across each of the industries where CMSPI operates, with specific attention to the industries represented by your portfolio. This includes CMSPI’s core product offerings as well as newer areas of opportunity, proactively sharing insights with other team members.
• Work closely with the Director of People Performance to ensure the accurate resourcing and coordination of projects to ensure effective delivery of engagements, all deadlines are met, and the team are fully supported in wider development.
• Represent the CMSPI brand with authenticity, professionalism, and integrity.

You are a great match if you...

• Have a Bachelor’s degree in Economics, Sciences, Mathematics, Business Administration, Finance, or related. Graduate degree is a plus.
• Have a minimum of 5 years of professional experience in consulting, customer success or account management of enterprise-level clients.
• Willingness to travel to client and company meetings as required.
• Advanced competency with Microsoft Office tools. Knowledge of analytics tools, such as Power
  
  BI and advanced use of Excel is highly desirable.
• Aspire to be trusted, respected, and liked by clients and coworkers.
• Are ambitious, confident, and desire to have meaningful business engagements with some of the biggest brands in the world.
• Are excited by challenging work and have the curiosity to learn and develop market‑leading relationship management, negotiation, and commercial skills.
• Are outgoing…