Member Engagement Coordinator; Campus Recreation

Member Engagement Coordinator (Campus Recreation)

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Georgia Tech prides itself on its technological resources, collaborations, high‑quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation.

Our values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech promotes a healthy work‑life balance and recognizes the needs of faculty and staff in dual‑career situations.

Member Engagement Coordinator leads the development and execution of strategic initiatives to recruit, engage, and retain members of the Campus Recreation Center (CRC). The role drives membership revenue through targeted outreach to Institute affiliates, community members, and summer program groups while ensuring a seamless and secure experience for all users.

The Campus Recreation Complex (CRC) is a 300,659 sq. ft. facility located on Ferst Drive. It includes a premier recreation fitness center, aquatic center, fields, and a leadership challenge course. Programming offers Intramural Sports, Club Sports, Fitness Instruction and Classes, and Outdoor Recreation.

Oversee all aspects of facility membership access, manage member‑engagement desk staffing, coordinate retention programs, handle budgeting and reporting, and assist with communication and marketing initiatives.

• Develop and lead CRC’s member recruitment strategy, including marketing, promotions, trial membership, tours, orientation, surveys, events, and referral program.
• Oversee member engagement desk staffing: hire, train, supervise student employees and provide training on membership software, customer service, and risk management.
• Coordinate the member retention program: member appreciation events, renewals, reward programs, and exit surveys; synthesize feedback and recommend improvements.
• Administrative tasks: budgeting, compiling and reporting revenue/expense data, locker service, deposits, refunds, and reconciliations.
• Coordinate institute, community, and summer group access to the CRC.
• Assist in student development initiatives, training, and practices for the department.
• Collaborate with marketing and communications to promote CRC programs, services, and events.
• Assist in coordinating engagement and outreach opportunities to promote CRC offerings.
• Perform other job‑related duties as assigned.

Bachelor’s Degree in business, marketing, hospitality, recreation, or related field or equivalent combination of education and experience.

• Bachelor’s degree as described above.
• Two to four years of job‑related experience.
• Experience supervising or advising student leaders.

• Cardiopulmonary Resuscitation (CPR), First Aid, and Automated External Defibrillator (AED) instructor certification.
• Master’s Degree.

• Commitment to staff development.
• High standards of integrity and ethical behavior.
• Experience supervising or advising student leaders.
• Knowledge of operations and services in a large recreation complex.
• Basic knowledge of office applications, including advanced Excel skills.
• Communication, planning, service delivery, conflict resolution skills.
• Strong customer service, membership recruitment and retention, and sales skills.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. We are committed to maintaining a fair and respectful environment for all. Georgia Tech complies with all applicable laws and regulations and prohibits discrimination based on race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

• This is not a supervisory position.
• This position has financial responsibilities and requires a credit check.
• This position does not require driving, travel, a purchasing card, or security clearance.
• Position of trust.
• Job Grade: A7.
• Salary: $56,489.00–$65,106.00 (commensurate with experience).
• Location:
  
  Atlanta, GA 30332.

Entry level

Full‑time

Management and Manufacturing

Higher Education