Sales Operations CRM Lead

Overview

Role Overview:
As a Sales Operations CRM Lead, your focus will be to lead the CRM strategy and governance for the US Sales Operations, ensuring optimization of CRM processes, data integrity, and integration with other company systems. Drive adoption, analytics, and compliance while serving as the US focal point to regional/global CRM teams. Support to develop and administer sales planning and effectiveness plans and processes to increase market share, sales volume, effectiveness and efficiency of the sales function, and enhance sales and marketing standards in line with business needs and objectives, DHL guidelines and policies.

Sales Operations CRM Lead

Atlanta, Georgia

As a Sales Operations CRM Lead, your focus will be to lead the CRM strategy and governance for the US Sales Operations, ensuring optimization of CRM processes, data integrity, and integration with other company systems. Drive adoption, analytics, and compliance while serving as the US focal point to regional/global CRM teams. Support to develop and administer sales planning and effectiveness plans and processes to increase market share, sales volume, effectiveness and efficiency of the sales function, and enhance sales and marketing standards in line with business needs and objectives, DHL guidelines and policies.

• CRM Strategy & Governance:
  Develops and maintains a CRM strategy that supports overall business goals. Sets standards, processes, and governance guidelines for how the CRM is used. Participates in planning for the CRM roadmap, including upgrades, integrations, and automation opportunities.
• System Management & Optimization:
  Oversees daily CRM operations, system setup, and performance. Manages updates, new releases, and overall data integrity. Identifies and implements improvements to workflows, automations, and customer experiences.
• Data Management & Insights:
  Ensures customer data is accurate and consistent across all channels. Manages dashboards and reports used by sales, marketing, and service teams. Analyzes CRM data to spot trends, support segmentation, and guide strategic decisions.
• Cross-Functional Collaboration:
  
  Works closely with Sales, Marketing, Operations, and IT to ensure the CRM meets each team’s needs. Acts as the main contact for CRM questions, requests, and escalations. Turns business requirements into technical specifications for system changes or integrations.
• Training & User Enablement:
  Provides training, documentation, and ongoing support for CRM users. Encourages strong CRM adoption and ensures best practices are followed. Collects user feedback and incorporates it into future system improvements.
• Compliance & Security:
  Ensures CRM processes follow data privacy, security, and regulatory requirements. Maintains proper access controls and oversees audit trail practices.

• 2+ years of experience in administration, maintenance of a system/software; project management and trainer experience at a corporation are an advantage
• Proficient in using a CRM system and MS Office products
• Ability to monitor and identify current and potential issues that affect CRM systems & processes
• Solid Microsoft Excel and PowerPoint skills with the ability to get familiar with new systems – experience with Salesforce and CRM preferred
• Strong communicator, flexible, creative and motivated
• Excellent attention to detail, prioritization and organizational skills
• Excellent English both written and spoken
• Ability to drive initiatives individually and as part of a team
• Data analysis and reporting experience

$93,142.50 - $+ (Based on Experience)

• Compensation:
  Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan:
  Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical:
  Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision:
  Optional coverage for exams, frames, and contacts.
• Dental:
  Optional coverage for preventive, basic, and major services.
• Paid Time…