Customer Success Partner Senior Advisor, SAP Concur

Customer Success Partner Senior Advisor, SAP Concur

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP Concur is looking for a Customer Success Partner to work with a base of commercial clients based in the southeastern United States.

You are a customer success professional who consults with customers in order to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life. As a Customer Success Partner, you will be responsible for developing high-trust relationships with your clients, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company.

As a market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. We are committed to diversity, equity, and inclusion, and know success can only be achieved through collaboration and a drive to win. In an industry that is constantly changing, we never stop thinking of ways to evolve our products and the experiences clients have with them every day.

Our products are currently used in over a hundred countries and reach millions of employees worldwide.

• Medical, dental and vision options, including for domestic partnerships
• Generous vacation and holiday time
• Pre-tax flexible spending accounts for health and dependent care
• Employee Stock Purchase Program
• Concur Cares Days to dedicate paid time every quarter to a non-profit of your choice
• Local, National, and Global Employee Networking Groups
• Strong career growth and development program

• Successful experience managing a portfolio of clients (approx. 40-60) with a high level of complexity, focus, and intensity.
• Proven experience working cross-functionally to establish productive internal partnerships with designated cross functional team members and being the leader of client strategy and success.
• Proven program management expertise and excellent problem‑solving and communication skills.
• Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives.
• Expert governance and stakeholder management skills.
• Expert verbal/non‑verbal communication, relationship building and executive presence skills.
• Experience consulting on complex global transformation programs and applying risk‑mitigation strategies.
• Proficient in Salesforce and performance analysis tools.
• Expertise in process improvement and operational efficiencies
• Strong ability to develop and deliver executive-level presentations.
• Experience driving customer value realization, renewals, and expansions.
• Ability to travel up to 30%, as needed.

• You are a self‑starter, with energy, drive and a critical thinking skillset able to make independent decisions while managing competing customer priorities and internal deliverables.
• Strong executive presence and relationship building skills
• Relationship‑driven mindset with excellent verbal and non‑verbal communication skills
• Experience driving renewals, expansions, and up‑sells of subscription or license‑based solutions.
• Bachelor's degree or equivalent experience required
• 5 - 10 years of Customer Success, Account Management or Sales experience
• Strong knowledge of SaaS models and value‑based engagement
• Sees conflict as opportunity to assess situations and find common ground quickly

• Southern U.S. (near a SAP office; hybrid role with 3 days onsite per week)

SAP innovations help more than four hundred thousand…