Office of Mgt & Research – GSP, Busi Support Analyst ; PG-L Business Pro

job summary: under broad supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgment. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions.

Assists with orientation, training, or providing task guidance of junior team members. Provides strategic analysis. Under broad supervision, acts as a liaison between the governor’s office of planning and budget (opb) and the department in the development of the department’s strategic plan and annual progress report documents. Conducts research, data collection, analysis, and evaluation and, based on findings, documents the developments, trends, and issues affecting the department, operational planning and other management support systems in the annual strategic plan.

Coordinates with divisions and offices in the development and update of the department’s annual progress report. Proposes changes to the current department’s goals, objectives and strategies to the department’s leadership team. Actively leads and/or oversees the development and administration of the department’s biennial employee survey from the project beginning to the end, ensuring timely delivery of all project milestones. Drafts presentations and presents the survey findings to leadership and management teams.

Works with various offices within the department to administer different internal and external customer feedback surveys and based on the feedback gathered, proposes implementable and measurable improvement initiatives. May provide consultation and recommendations for program activities.

• associates degree in business or related field from an accredited college or university and three (3) years of experience related to area of assignment.
• or one (1) year of experience required at the lower level busi support analyst 2 (gsp
  131).
• note: an equivalent combination of knowledge, education, job or intern experience, training or certifications that provide the necessary knowledge, and skills to successfully perform the job at the level listed may be substituted year-over-year.

• possession of a bachelor’s degree from accredited college or university
• advanced level knowledge of and experience applying techniques used in research and collection of data, interpreting and explaining reports, and organizing information in a presentable format.
• strong computer skills and experience with microsoft office (outlook, word, excel, power point) and survey development/administration software. – experience writing and reviewing detailed technical and operational reports.
• possesses strong problem‑solving skills and the ability to reason through a variety of issues.
• possesses solid research skills with the ability to effectively perform future economic and demographic forecasts as well as swot analysis for the department.
• ability to research and benchmark the department’s strategic plan and employee survey with other state dots.
• demonstrated experience in developing goals, objective and performance measures.
• demonstrated oral and written communications skills with the ability to effectively deliver presentations, messages and reports to various audiences.
• demonstrated experience working and delivering projects for executive staff.
• possesses strong technical writing skills.
• detail‑oriented with demonstrated experience organizing work, setting priorities, and determining objectives and strategies to achieve them; monitoring and evaluating progress against goals.
• demonstrated experience identifying and analyzing problems; gathering, interpreting, and evaluating information to determine its accuracy and relevance; using sound judgment to generate and evaluate alternatives and recommend a solution.
• dem…