Operations Support Analyst

Our client is hiring a Support Operations Analyst III to support and optimize sales operations through data-driven insights, process improvement, and cross-functional collaboration. This role focuses on lead management, sales activity reporting, and operational execution, leveraging strong analytical skills and tools such as SQL, Salesforce, Excel, and BI platforms
.

The ideal candidate has experience working in sales operations, revenue operations, or sales support
, is comfortable analyzing complex data sets, and can translate insights into clear recommendations for business stakeholders. This individual is highly organized, deadline-driven, and thrives in a fast-paced, collaborative environment.

This is an opportunity to play a key role in improving sales efficiency and effectiveness through data, reporting, and process optimization.

• Collaborate closely with sales and cross-functional support teams to drive operational alignment
• Support the launch, maintenance, and continuous improvement of sales processes that enhance efficiency and performance
• Develop, maintain, and automate reporting and insights related to lead management and sales activities using SQL, Salesforce, Excel, and Google Sheets
• Monitor, investigate, and analyze sales data sets to assess sales productivity, revenue trends, campaign performance, and activity metrics
• Package and manage incoming requests from the sales organization, following internal workflows to ensure timely delivery
• Manage multiple operational tasks simultaneously, meeting deadlines and providing regular status updates
• Develop clear narratives and recommendations from data analysis, build presentations, and present findings to business stakeholders

• 3–5+ years of experience in an operations-focused role (sales operations, revenue operations, or sales support)
• 2+ years as a Salesforce power user
  , including building reports and dashboards
• Strong experience with data management, reporting, and data delivery
• Hands‑on experience with business intelligence and visualization tools such as SQL, Salesforce, Excel/Google Sheets, Looker, Power BI, or Tableau
• Ability to analyze complex sales data sets, extract insights, and clearly communicate findings and recommendations
• Bachelor’s or Graduate degree in business, analytics, or a related field (or equivalent professional experience)

• Strong analytical and problem‑solving skills with attention to detail
• Excellent communication and collaboration abilities
• Comfortable working independently while managing multiple priorities
• Ability to quickly learn and adapt to new tools and technologies
• Process‑oriented mindset with a focus on identifying improvement opportunities
• Confident presenting insights and recommendations to business stakeholders