Process Support Analyst

Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world’s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to “protect people, enhance lives, and preserve the planet.”

Responsible for turning Routing and Scheduling data into real business value. This role digs into complex operational numbers—specifically drive time, technician productivity, and revenue timing—to identify opportunities for cost savings and better customer service. Beyond just finding trends, you will build business cases to justify change, partner with teams to get projects done, and track results to ensure we hit financial goals.

• Projects Completed
• Delivery timelines on projects

• Leads and facilitates cross‑functional project teams to develop and execute process improvement initiatives.
• Partners with business leads to develop, implement, and communicate standard operational policies, procedures, and processes.
• Analyzes current process standards and metrics to recommend solutions for improvements.
• Researches best business practices within and outside the organization to establish benchmark data.
• Collects and analyzes complex data sets for results and variances, identifying trends and patterns to recommend actions to improve business processes.
• Performs data gathering, root cause analysis, and performance trending to develop appropriate process control changes.
• Prepares and presents process improvement and methodology workshops.
• Creates presentations, technical requirements, and business case/ROI in support of key initiatives.
• Coordinates across multiple functional groups to gather the information necessary for executing data models.

• Bachelor’s degree and 3+ years of operations and/or continuous improvement /project management experience required, or an equivalent combination of education and experience.
• Project management, change management and business process analysis experience required.
• Knowledge of continuous improvement principles, methodologies, and practices.
• Business process analysis skills.>
• Project and resource management skills.
• Problem‑solving skills.
• Written and verbal communication skills including delivering presentations.
• Knowledge and proficiency with SQL and data visualization tools (Tableau, Power BI, etc).
• Skill with Microsoft Office applications.
• Knowledge of systems design and principles.
• Ability to influence company leadership and project teams.
• Business and financial acumen.

• Strong analytical and problem‑solving abilities with a strong understanding of key metrics and trends.
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders.
• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

• Bachelor’s degree in Computer Science, MIS, Business Analytics, Math, Economics, Engineering, Operations Research, or Business Management.
• Optional Master’s degree in Business, Computer Science, MIS or Business Analytics.
• MBA, Lean, Quality and/or Six Sigma certification and recent proven experience preferred.

Move up to 10 pounds occasionally, sit for long periods, perform repetitive motions, and have other physical demands as described.

Pay Range $69,700 - $90,600 / year.

Professional and Personal Growth, Health and Wellness, Savings and Retirement, Work‑Life Balance, Benefits start day 1.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition reimbursement for full‑time colleagues
• Health benefits including medical, dental, vision, disability, and life insurance
• 401(k) retirement plan with company matching
• Vacation days & sick days, company‑paid holidays, floating holidays