WFM Business Consultant Sr

WFM Business Consultant Sr at Elevance Health

Location: St. Louis MO, Indianapolis IN, Atlanta GA, Tampa FL, Louisville KY, Mason OH

Hours: Standard Working hours

Travel: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work‑life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office. Candidates not within a reasonable commuting distance will not be considered, unless an accommodation is granted as required by law.

We are seeking a highly experienced Senior Business Consultant to join our Workforce Management (WFM) team. This role is designed for a seasoned WFM professional who can operate as a strategic partner and a hands‑on contributor in a complex, high‑volume call center environment. This individual should be capable of flexing across multiple functional areas while also helping shape the future vision of workforce strategy and execution.

• Provide subject matter expertise and mentorship to less experienced Workforce Management analysts, guiding them in the analysis of operational and business needs to determine effective, scalable WFM solutions
• This role will lead and manage cross‑functional projects, drive process improvements, help translate business needs into scalable WFM solutions
• Analyze complex contact center environments to define Workforce Management requirements across forecasting, capacity planning, scheduling, real‑time management, and reporting, ensuring alignment with business objectives and service goals
• Lead or support cross‑functional teams on high‑impact, highly complex initiatives, including WFM process improvements, system enhancements, and strategic implementations that influence how the organization plans and manages its workforce
• Partner with business and operational leaders to shape future‑state Workforce Management capabilities, identifying opportunities for optimization, innovation, and continuous improvement
• Provides expertise to lower level consultants on the analysis of business needs to determine optimal means of meeting those needs
• Determines specific business application software requirements to address the most highly complex and varied business needs
• May lead teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the way in which we do business
• Analyzes and designs solutions to address varied and highly complex business needs

• Requires a BA/BS and minimum of 10 years business analysis experience, which should include analysis, project management, working knowledge of mainframe computer, hardware and operating systems; minimum of 3 years experience as a Business Consultant with project management skills; or any combination of education and experience, which would provide an equivalent background.

• (WFM) Workforce Management experience is a must have
• Cross functional communication experience between functional and technical teams is a must have
• Project management experience preferred
• Experience using WFM tool: NICE - preferred
• Experience Using Genesys Cloud (ACD) preferred
• Microsoft Power BI experience preferred
• Tableau and SQL experience preferred

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.