Specialist, Workers

Join to apply for the Specialist, Workers' Compensation role at Delta Air Lines
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• Manage the day-to-day administration of the workers' compensation program.
• Responsible for the oversight of claims management and communication with employees, managers, attorneys, and Third-Party Administrator (TPA).
• Serve as workers' compensation professional subject matter expert for assigned jurisdictions, supporting all divisions, departments and business partners across Delta (e.g., Human Resources, Corporate Safety, Corporate Security, Labor Relations, Legal, Operational/Station Management, IFS, ACS, CGO and FOP).
• Proactively provide guidance and ongoing education to internal and external customers on Delta Air Lines and/or state-specific workers' compensation policies and procedures. Assist in the education of internal business partners regarding the importance of early claim reporting, early return to work programs and other cost containment measures that yield positive outcomes for all parties.
• Identify trends in service concerns, recommend improvements, and develop vendor performance standards and adherence to contractual requirements. Ensure claims handling complies with applicable state regulations, work comp laws, corporate policies and other legal requirements, minimizing financial risk to the organization.
• Work closely with TPA and Delta HR to de‑escalate and document current or potential escalation situations, reaching out to employees as needed to provide high levels of customer service and employee advocacy.
• Help identify areas of opportunity in the highly integrated workers' compensation programs and work with management and operations to streamline processes.
• Primary contact for Delta, TPA, and Defense Counsel; responsible for monitoring claims handling for quality purposes and participating in litigation processes with a goal of resolving litigated files.

• 3 to 5 years of workers’ compensation claims management and/or TPA vendor oversight experience with a large employer‑based company.
• Ability to meet deadlines and work under pressure with minimal supervision, responding quickly to high‑priority requests.
• Experience in Access, Excel, MS Office suite, and SAP.
• Ability to use Insurance Carrier/TPA data and claims management systems to analyze claim data.
• Understanding of technical claims procedures, medical protocols and insurance industry best practices.
• Ability to practice good judgment in interpreting medical facts presented by a physician and applying these facts while reviewing workers' compensation files.
• Excellent critical, logical‑thinking, analytical, and research skills.
• Must demonstrate clear, concise, and effective oral and written communication skills, conveying moderately complex information (claim decisions, outcomes, etc.) to all appropriate parties while maintaining a professional demeanor.
• Ability to anticipate and identify problems and suggest opportunities/solutions.
• Must possess the ability to effectively interact with a variety of individuals within the company, clients, carriers, and third‑party vendor organizations.
• Must be versatile, resilient, responsive to change, and adaptable to unexpected demands based on business needs.
• Should possess overall knowledge of company policies and procedures.
• Good time management, multi‑tasking, project management and organizational skills with great attention to detail.
• Must be able to travel 30%-40%, when required.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Is at least 18 years of age and has authorization to work in the United States.

• Bachelor’s degree in business, risk management, human resources management, BSN, vocational rehabilitation, or a closely related field.
• Experience in aviation is a plus.
• Prior workers’ compensation experience within MN, MI, NY, CA, WA and OH jurisdictions is a plus.

• Competitive salary, industry‑leading profit sharing…