Dispatch Agent

Job Description

Job Title: Dispatch Agent

Location: Atlanta, Georgia - in-office 5-days per week

Salary range: $50,000 - $60,000

The role of the Dispatch Agent is a key part of delivering a seamless experience for our customers.

You will be responsible for coordinating the operational setup of newly acquired accounts, ensuring fast and accurate activation of telematics services, and providing outstanding support throughout the onboarding process. This role is based at our Atlanta offices, with standard working hours of Monday–Friday, 8:30am – 5:00pm
.

Role responsibilities:

• Manage the day-to-day requirements across multiple platforms to ensure Dispatch SLA’s are met, to include error logging and management
• Ensure accurate and timely communication with stock control for the ordering of stock and dispatch consumables.
• Maintain accurate and timely updates in CRM and business systems to ensure smooth handovers and reporting.
• Liaise with all operational departments to ensure the efficient management of dispatch.
• Adhere to all warehousing, handling and shipping legislation requirements.
• Ensuring stock movements are accurately recorded and assisting with Stock Take at the end of each month.
• Manage stock control and reconcile with data storage systems.
• Day-to-day query and complaint management.
• Development and delivery of training to new employees as required.

Qualifications:
Qualifications

• Experience in Customer Operations
  **** preferred, but not essential.
• Strong computer skills, including Microsoft Office Suite and CRM platforms (Salesforce & or Netsuite experience a plus).
• Problem-solving ability with a practical, solutions-driven mindset in a fast-paced operational environment.
• Strong organizational skills; able to manage workload independently while supporting team reporting needs.
• Excellent interpersonal and communication skills with the ability to influence stakeholders and build trust.
• Proven ability to work collaboratively in a team-oriented environment and build positive customer relationships.
• Highly motivated self-starter with a focus on achieving results and contributing to company success.

Additional Information

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services
• Annual salary $50,000 - $60,000

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.