Services Administrator

Position: Housing Services Administrator
The Housing Services Administrator is responsible for administering tenant-based rental assistance to an assigned caseload of 400 – 500 eligible low-income families and individuals participating in the Atlanta Housing (AH) Housing Choice Voucher Program (HCVP), in accordance with program policies and procedures.

The Housing Services Administrator is responsible and accountable for implementation of all aspects of program administration including but not limited to eligibility screening; employment, income, training and school verifications; housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations and program moves conducting recertification; referrals to resident services resources; determining program compliance and handling program terminations;

monitoring caseload activities; and providing participant customer service. The Housing Services Administrator may be assigned to all or any of these functional areas within the Housing Services Department.  The Housing Services Administrator must be attentive to the social service needs and challenges faced by low-income families and individuals. From time-to-time additional functional areas may be added to this list.
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* Essential Duties and Responsibilities:

*** Administers all aspects of activities required in the administration of AH’s Housing Choice Voucher Program as outlined above, for assigned caseload of 400 – 500 participants.
* Monitors and manages caseload ensuring that participant meet and continue to comply with program eligibility and participation requirements.
* Conducts initial certification of applicants and periodic recertification of participants to ensure accuracy and timely determinations of eligibility and subsidy assistance calculations in accordance with AH policies and applicable U.S. Department of Housing and Urban Development (HUD) regulations.
* Provides excellent direct customer service to participants participating in the HCVP including but not limited to responding to inquiries and requests from participants, landlords and the general public.
* Manages program terminations for non-compliant participant.
* Manages referrals of participant to social service provider partners, as appropriate, and monitors progress and compliance with the AH Work / Program Participation requirement.
* Documents all tasks completed in the appropriate participant within the AH’s system of operation and maintains records in accordance with established document management requirements.
* Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail, telephone and electronic and phone call inquiries received within established timelines; uses agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
* Embraces and supports all initiatives, policies and procedures within the Housing Services department; implements all new requirements in accordance with established guidelines.
* Performs other related tasks as required.
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* Education and Experience:

*** Bachelor’s degree in business, public administration, urban studies, human or social services or related field or equivalent 5 to 8 years of affordable housing experience to include but not limited to Housing Choice Voucher Program, Public Housing, Low Income Tax Credit, (LITCH) and other HUD subsidized programs.
* Minimum of five (5) years demonstrated hands-on experience effectively managing caseloads of 400+ participants, including accountability for implementing a full spectrum of activities required in administering a public assistance, subsidy or comparable program, or experience in leasing or mortgage lending.
* Functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and other technology applications used to support organizational objectives.
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* Knowledge, Skills and Abilities:

*** Analytical and Critical Thinking Skills.  The Housing Services Administrator role requires skilled reading, analyzing and interpreting data, documents, information…