Group and Transient Rooms Coordinator - Waldorf Astoria Atlanta Buckhead

Overview

Job Description - Group and Transient Rooms Coordinator - Waldorf Astoria Atlanta Buckhead (HOT0C95U)

Position:
Group and Transient Rooms Coordinator

Location:

Waldorf Astoria Atlanta Buckhead, 3376 Peachtree Road NE, Atlanta, GA 30326

Waldorf Astoria is looking for a Group and Transient Rooms Coordinator to join the team at this property. Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets (the 3-meal restaurant, bar, and in-room dining).

• Handle group and transient reservations generated from Sales and Catering Managers, and support leisure, business travel, and front desk reservations.
• Facilitate OnQ input and cross-reference with Delphi data; maintain group blocks and prepare various reports.
• Attend pre-convention meetings and meet with group planners; perform tasks to the highest standards listed below.
• Check for and review group GRO alerts; review No Show report for group cancellations.
• Monitor and take lead on ATL Res emails and handle reservation requests.
• Add credit card authorizations to master for deposits; prepare amenity requests; support groups in-house.
• Send out cutoff date reminders; complete customer callbacks/personal line; create/update Master for new rate plans in OnQ (Transient, BT, Consortia and Group).
• Check GRC daily against pick up; review Group invoice for accuracy post invoice.
• Enter Group rooming lists; perform Fastpay reconciliation; send clients rooming list with confirmation numbers.
• Calculate and monitor Group attrition and advise clients of status and options; build Group blocks in R&I; complete pick-up reports.
• Process check requests and commission inquiries; review and attend Resume & Group activities; update GPU from team call; submit info for Resume Packet distribution; double-check GRC before meeting.
• Process Group/commission packets and reports; award Event Planner points; update Points Log; conduct Group audits for housing bureaus as needed.
• Serve as backup to the Sales & Event Coordinator and perform other duties as required by leadership.

• Minimum one year in Full-Service Front Desk or Reservations hotel experience.
• Strong verbal and written communication skills; proficient computer literacy (Microsoft Office, Excel, PowerPoint).
• Excellent typing and organizational skills; high degree of confidentiality; well-organized and detail-oriented.
• Ability to work without supervision and coordinate multiple tasks; high level of interaction with all staff; professional demeanor at all times.
• Willingness and ability to learn and apply new systems; proficiency in Rates & Inventory systems (OnQ Rates & Inventory, Delphi.fdc, GRO).

* Available benefits may vary depending on property-specific terms and conditions of employment.

Full-time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office