Executive Legal Assistant - Client Success Specialist

Executive Legal Assistant - Client Success Specialist

Law Office of India Y. Ali, LLC
• Atlanta , GA , US

Posted 2 days ago

Executive Legal Assistant / Client Success Specialist

The Executive Legal Assistant / Client Success Specialist is a senior, client-facing administrative professional responsible for managing high-volume legal intake, ensuring efficient case throughput, and maintaining exceptional client experiences across all practice areas of the firm. This role requires deep operational knowledge of the firm’s legal services, advanced administrative and CRM proficiency, and the ability to function as a trusted extension of the Firm Owner.

• Act as a primary point of contact for clients, ensuring high satisfaction and trust
• Proactively manage client expectations and follow-ups
• Address client concerns with professionalism and discretion
• Support long-term client relationships and referral readiness

• Provide high-level administrative support to the Firm Owner
• Manage calendars, deadlines, correspondence, and internal workflows
• Draft and manage professional communications on behalf of the firm
• Maintain strict confidentiality and professionalism at all times
• Advanced use and daily operation of the firm’s technology stack, including:
• Go High Level  CRM
• My Case
• Wealth Counsel
• Gmail Google Workspace
• Dropbox
• Ring Central
• Additional legal and productivity tools as required
• Ensure accurate data entry, workflow automation, and system integrity
• Assist in improving operational processes and CRM efficiency
• Organize incoming information such as phone calls, voicemail messages, emails, and memos and report details to an executive
• Act as the main point of contact the high-level executive
• Take care of office management duties such as ordering filing systems and keeping track of office equipment and supplies
• Make sure basic bookkeeping duties are completed in a timely manner
• Make sure executive schedules including travel arrangements, itineraries, and team meetings, are organized and up-to-date

• Prior experience in a law firm or legal services environment (preferred)
• Demonstrated expertise in legal intake, case management, and client service
• High-level administrative, organizational, and multitasking skills
• Strong written and verbal communication skills
• Advanced CRM and legal software proficiency
• Ability to handle sensitive matters with discretion and professionalism

• Highly detail-oriented and process-driven
• Client-centered mindset with strong emotional intelligence
• Proactive, reliable, and able to operate independently
• Comfortable working in a fast-paced, high-responsibility environment
• Strong judgment and problem-solving ability
• 2 or more years as an assistant, executive assistant, or in a position performing supportive duties
• Must be comfortable using Microsoft Office

$42,000 - $52,000

The Law Office of India Y. Ali, LLC is a boutique law firm specializing in trust-based estate planning, probate, life insurance and annuities, personal injury, and general counsel services. We help families recover settlements, organize and protect assets, and guide professionals and business owners with the specific purpose of protecting, growing, and transferring intergenerational wealth. Our vision is to serve families, professionals, entrepreneurs, and high-net-worth individuals in our community by providing strategic legal counsel designed to secure financial freedom and preserve legacy across generations.