Administrative Assistant II – Children’s Medical Services Program; Macon, GA

Overview

Pay Grade: G

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Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Come join our team! As an Administrative Assistant II with the North Central Health Districts Children’s Medical Services program, you will join a dedicated group of public health professionals who support the mission and vision of protecting the lives of Georgia residents in a variety of ways.

Under general supervision, Administrative Assistant II performs a wide range of complex office and program administration duties in support of assigned functions and service areas. This position serves as a key point of contact for internal and external customers, managing communications, scheduling, referrals, enrollment, billing support, and clinic operations. Duties involve access to confidential information and require the ability to research, investigate, and resolve program-related data or issues.

Administrative Assistant II drafts and maintains documentation, reports, and records, supports outreach and special initiatives, and represents the program by providing accurate information and administrative assistance while ensuring compliance with all applicable policies and regulations.

• Serve as primary phone and email contact, scheduling appointments and responding to inquiries
• Complete, assign, and track referrals; maintain referral logs and M&M system
• Verify Medicaid eligibility; process enrollments, CMO exemptions, and client discharges
• Maintain accurate client records, active client lists, and discharge documentation
• Prepare and mail notification letters, reminders, and discharge confirmations
• Coordinate billing activities including posting payments, rebilling denials, and generating reports
• Support Sickle Cell, Genetics, and telemedicine clinics, including patient check-in, scheduling, paperwork, and supply coordination
• Manage inventory, requisitions, purchasing documentation, and vendor coordination
• Retrieve and process mail, certified mail, and shipments
• Assist with quarterly CMS reports, outreach events, and health fairs
• Provide administrative support for meetings, trainings, committees, and front desk coverage as needed
• Ensure compliance with HIPAA and all CMS, state, and district policies
• Provide administrative support during public health emergencies as requested
• Performs additional professional responsibilities as assigned.

High school diploma/GED and three (3) years of job-related experience;
or One (1) year of experience required at the lower-level Admin Assistant 1 (GST
050) or position equivalent.

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is…