Facilities Assistant

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

The Facilities Assistant plays a vital role in delivering a high-quality facilities service on-site. This position ensures that all areas of responsibility are effectively managed and administered in alignment with contractual specifications and agreed service levels. The role requires a proactive, customer-focused approach and a commitment to operational excellence, safety, and continuous improvement.

• As the first point of contact for visitors and callers, you will play a key role in providing excellent customer service and creating a positive and welcoming environment. You will have excellent communication skills, be highly organized and have the ability to multitask effectively.
• Create a favorable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff.
• Ensure calls are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times.
• Issue all visitors and vendors with a visitor pass, ensuring their names and details are correctly spelled and logged into the system.
• Ensure procedures are followed to contact a member of the relevant department if their host proves unobtainable.
• Resolve any problems or complaints. Aim to handle all queries within the bounds of own knowledge and experience but equally make appropriate decisions about when to elevate issues upwards.
• Ensure that all the maintenance and service contractors have the appropriate documentation for working and accessing the building.
• Ensure the reception area is kept neat and tidy. The desks must be free from clutter and the seating area regularly tidied and cleared of rubbish.
• Check that the lighting at the desk, reception area and any display cabinets is switched on and that any faults are reported to the FM helpdesk.
• Endeavour to support the team in requests that may undertake additional hours.
• Ensure health and safety compliance at all times.
• Undertake any other appropriate duties as required by the client or your manager.
• Provide a customer focused service and engender positive client and colleague relationships.
• Demonstrate attention to detail and ownership of the processes relating to areas of responsibility.
• Continually support and promote a teamwork approach within Macro and the vendor team.
• Comply with Macro process and procedures at all times.
• Daily room reservations and support conferences and special events by utilizing Meeting Room Manager.
• Equipment repair coordination with vendors as appropriate or directed by FM for repair or corrective steps for any equipment that is not working.
• Assist with any administrative and clerical requirements.
• Support general work on special projects as necessary.

• Experience with in the office environment.
• The ability to communicate effectively and work well in a team.
• Experience in a customer facing role.
• Flexibility and a positive attitude.
• Ideally, business development experience and an established network within the FM industry.
• High School graduate
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Effectively present information in one- on-one and small group settings to customers, clients, and other…