Membership & Administrative Assistant

Hybrid (3 days in-office / 2 days remote)

Salary Range: $42,000–$50,000 annually

Full-Time | Non-Exempt

The PF Independent Franchisee Council (PFIFC) is seeking a highly organized, detail-oriented Membership & Administrative Assistant to support the Executive Director and senior staff while leading key membership recruitment, retention, and engagement efforts.

This role is ideal for someone who enjoys balancing administrative responsibilities with relationship-building, project coordination, and member-focused communications. You’ll interact with board members, council committees, members, and external partners, playing a vital role in the organization’s day-to-day operations and long-term success.

• Provide direct administrative support to the Executive Director and senior staff
• Coordinate schedules, meetings, and conference calls
• Prepare, post, and distribute materials for Board of Directors and committee meetings
• Record and distribute meeting minutes and collect required approvals and signatures
• Assist with presentation development and confidential correspondence
• Coordinate travel arrangements and process expense reports
• Support off-site meetings and events, including venue coordination and logistics

• Serve as primary point of contact for phone calls, mail, and office communications
• Maintain electronic and physical filing systems
• Draft letters, reports, and presentations
• Manage office supplies, equipment, and vendor/building relationships

• Lead all membership recruitment, retention, and engagement initiatives
• Develop and execute annual membership recruitment and retention plans
• Track dues, membership data, and engagement metrics
• Communicate proactively with current and prospective members
• Draft communications highlighting membership benefits and council accomplishments
• Utilize surveys and feedback tools to assess member satisfaction
• Monitor membership trends and prepare reports for leadership
• Serve as liaison to the PFIFC Membership Committee

• Minimum of two years of related administrative or membership-focused experience
• Non-profit or trade association experience preferred

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and discretion with confidential information
• Project management and problem-solving skills
• Customer service mindset and collaborative approach
• Ability to manage multiple priorities independently

• Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams)
• One Drive / Share Point
• Canva or other design tools
• Survey tools (e.g., Survey Monkey)
• Project management software
• Small professional office environment with a strong emphasis on confidentiality
• Monday–Friday, 8:30 a.m.–5:00 p.m.
• Hybrid schedule: three days in-office, two days remote
• Occasional travel (up to 5%)
• Ability to occasionally lift up to 25 pounds
• Medical, Dental and Vision
• Long- and Short-Term Disability
• Life Insurance
• 401(k) with Employer Match
• Paid Time Off

The PF Independent Franchisee Council (PFIFC) is a non-profit trade association founded in 2014 by Planet Fitness franchisees. We are dedicated to preserving and enhancing the business interests of all Planet Fitness franchisees and to collaborating with the franchisor to improve brand equity for all stakeholders. Our membership is comprised of independent Planet Fitness franchise owners throughout the United States. We deliver value to our members by creating a community of franchisees to share best practices related to owning and operating Planet Fitness clubs.

Our members share their learnings through our various communication channels, by engaging in strategic discussions on committees, and by networking at our annual events.

PF Independent Franchisee Association dba PF Independent Franchisee Council is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected status.