Warranty Administrator

Description

As a Warranty Administrator you play a vital role in the service department and contribute to the success of the dealership by being responsible for all processes involving warranty claims.

• Process warranty claims on a timely basis for each franchise or distributor
• Close and process repair orders for warranty and extended warranty services
• Input all warranty claims, warranty credit memos, warranty journal entries and payroll summaries into the computer
• Maintain all special programs for the franchises
• Accurately create and send reports on a weekly basis
• Transmit franchise credit memo statements
• Verify criteria required by factory or distributor
• Reconcile all warranty receivables with payments through the appropriate accounting schedule
• Resubmit all rejected claims promptly or receive authorization to write them off
• Follow up on payment of outstanding claims, keeping schedules current and under 30 days and less
• File and maintain all service records as required
• Keep informed of all factory recalls and bulletins
• Assist with any clerical needs
• Adhere to work schedule including working late for end of month and year end deadlines
• All other duties as assigned

• Accountability – We take ownership of our words, actions, results, and commitments.
• Teamwork – We are better when we work together.
• Kindness – We show compassion and care for others.
• Grit – We have the heart and determination to see it through.
• Integrity – We are trustworthy, honest, and do what’s right.
• Curiosity – We ask questions to seek understanding.

• Must have a minimum one-year experience processing warranty claims
• Experience in Reynolds & Reynolds in preferred
• Excellent verbal and non-verbal communication skills
• Ability to establish and maintain good working relationships with guests and team members and to exceed their expectations.
• Ability to reason, formulate, and implement action plans that will benefit the corporation effectively
• Must submit to a background and drug screen
• Valid GA Driver's license with an acceptable driving record

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.