Inside Sales Support

Job Summary

The Customer Service Representative will serve as the primary point of contact for LS Starrett Company customers, ensuring a high level of satisfaction by providing prompt, professional, and knowledgeable assistance. This role involves handling inquiries, processing orders, troubleshooting issues, and supporting both internal teams and external clients with product and service information.

• Respond to customer inquiries via phone, email, and other communication channels in a courteous and timely manner.
• Process sales orders, returns, exchanges, and service requests accurately within company systems.
• Provide detailed product and service information, including recommendations and troubleshooting guidance.
• Collaborate with Sales, Technical Support, and Operations teams to resolve customer concerns.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Identify and escalates priority issues to the appropriate department or management when necessary.
• Ensure compliance with company policies, procedures, and quality standards.
• Support continuous improvement by identifying recurring issues and providing feedback to enhance processes.
• Participate in training sessions to stay current on product knowledge, company updates, and customer service best practices.

• High school diploma or equivalent required; associate or bachelor’s degree in Business, Communications, or related field preferred.
• Minimum of 1–3 years of customer service experience, preferably in a manufacturing, distribution, or technical environment.
• Strong communication skills, both verbal and written, with a professional and customer-focused approach.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems.
• Experience with ERP/CRM systems (e.g., SAP, Oracle, Salesforce) is a plus.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Detail-oriented with strong problem-solving skills and a commitment to accuracy.
• Team-oriented mindset with the ability to collaborate across departments.

• Minimum High School Diploma or GED

• Minimum 1 year of experience