Customer Service Representative

Overview

Customer Support Representative (Entry-Level Tech Support)

Location
:
Athens, TX (Onsite)

Address
: 1799 Enterprise St, Athens, TX 75751

Job Type
:
Full-Time, Permanent

Schedule
:
Monday – Friday | 8:00 a.m. – 5:00 p.m.

Earth Link is hiring a Customer Support Representative to provide technical support to our business customers and help ensure the reliable operation of our telecommunications services.

This is an entry-level role and a great opportunity for someone with a strong interest in technology who wants to build hands-on experience in technical support, networking fundamentals, and customer service. If you enjoy problem-solving, learning new systems, and helping customers, this role offers a solid foundation for career growth.

This position is based on-site at our Athens, TX office and works a consistent daytime schedule.

• Diagnose and resolve basic network and modem functionality issues
• Walk customers through common hardware and software configurations
• Provide support to customers in person, by phone, and via email
• Document customer interactions, troubleshooting steps, and resolutions accurately
• Create, update, and monitor work orders and trouble tickets
• Communicate status updates to customers throughout the resolution process
• Perform follow-up calls to confirm service restoration and customer satisfaction
• Escalate complex technical issues to Tier 2 support when needed
• Perform site surveys as assigned

• Passion for technology and interest in learning technical systems
• Customer-focused attitude with strong listening skills
• Strong verbal and written communication skills
• Comfortable working with computers and learning new software
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to multitask and work effectively in a fast-paced environment
• Minimum of a high school diploma or GED
• Ability to pass a pre-employment background check and drug screen
• Previous customer service or technical support experience, preferred
• Coursework, certifications, or self-study related to IT, networking, or technology, preferred

• Hourly Pay: $13.00 per hour (hire-in rate)
• Benefits Include:
  Medical, dental & vision insurance;
  Life & disability insurance;
  Paid Time Off (PTO); 401(k) with a generous company match

Apply Today. If you’re eager to learn, enjoy helping customers, and have a passion for technology, we encourage you to apply. This is a great opportunity to start or grow a career with a company that genuinely values your contributions.

to learn more about Earthlink!