Lead Patient Services Rep​/Urology

Overview

Join our team as a day shift, full-time, Patient Services Lead in Athens, TX.

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First:
  We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• UT Health Athens is a 127-bed facility, including a 24-hour ED, designated as a Level IV trauma center and Level IV stroke center; advanced diagnostic technology; 10-bed ICU; maternity unit radiation therapy center; and a stand-alone ED in Gun Barrel City.

• The Lead Patient Service Representative is the internal and external first point of contact in response to patient and clinic issues.
• Coordinates the day-to-day operations at the front desk.
• Oversees patient flow to ensure patient wait times are minimized.
• Acts as the point of contact for patient complaints and assists in resolving the issue in collaboration with the clinic manager.
• The Lead Patient Service Representative assures that the delivery of high quality, cost efficient care that support the UT Health primary care model.

Job Requirements:

• High School Diploma or GED required
• Experience posting payments and charge entry
• A minimum of 2 years’ experience in a clinic or healthcare setting