Site Supervisor

Summary

Directs administration of Clinic(s) by performing the following duties personally or through the subordinate lead roles.

Essential Duties and Patient Centered Responsibilities include the following. Other duties may be assigned.

Oversees administration of ongoing and seasonal clinical programs and promotions with the best interest of the patient population.

Administers fiscal operations such as budget planning, maintaining, and submitting supply orders.

Directs hiring needs and training of personnel.

Negotiates for improvement of and additions to buildings and equipment.

Directs and coordinates activities of medical, nursing, licensed social workers, certified professional counselors, laboratory, physician staff and services. Also directs and coordinates activities of the call center if assigned.

Aids the Administrative staff and designated Clinic Manager in administering and implementing Family Circle of Care policies and procedures.

Site Supervisor will actively participate in all learning and development activities assigned by the Clinic Manager to achieve competence in all areas related to clinic management.

Site Supervisor will seek assistance from Clinic Manager as necessary to perform daily tasks and respond appropriately to site challenges and employee concerns.

Represents clinic(s) at staff and community meetings when necessary, as well as promotes programs within each department as directed by the Chief Executive Officer and Chief Clinic Administrative Officer.

Oversees and acts as liaison between physicians and medical support staff in the clinic(s).

Leads team huddles to promote clear communication amongst care team and treating provider.

Maintains compliance, is knowledgeable, and utilizes the guidelines of all state and federal laws and regulations as they pertain to the position including, but not limited to;
Health Insurance Portability Accountability Act (HIPAA), Scope of Practice, Accreditation Standards, Occupational Safety and Health Administration (OSHA), Bureau of Primary Health Care/ Health Resources and Services Administration (BPHC/HRSA), National Committee for Quality Assurance/Patient Centered Medical Home (NCQA-PCMH), Centers for Medicare and Medicaid Services (CMS), Clinical Laboratory Improvement Amendment (CLIA), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and other HRSA related regulatory functions and/or agencies that Family Circle of Care participates in.

Supervisory Responsibilities

Is responsible for the overall direction and coordination of OB/GYN, Pediatrics, and Family Medicine Clinic(s) assigned. Also directly supervises medical support staff, laboratory staff, licensed social workers, and certified professional counselors. Manages Lead LVN's or RN's who assist supervising and coordinating the day to day Clinical Medical Support Staff, Laboratory, and Licensed Social Worker, and Certified Professional Counselor responsibilities. Carries out supervisory responsibilities in accordance with Family Circle of Care policies and applicable laws.

Responsibilities include interviewing, maintenance of staff hiring needs and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing employee and patient complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Team Leadership - Fosters team cooperation; ensures progress toward goals.

Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others; gives appropriate recognition to others.

Diversity - Shows respect and sensitivity for cultural…