Shift Lead - Athens

Shift Lead - Athens at Lancaster Wings, Inc.

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your skills to Buffalo Wild Wings, where we are proud to be the “Greatest of All Times!” At Lancaster Wings, we are team-centered and fan-focused and we take pride in being the destination for great wings, cold beer, and all sports!

We encourage you to apply to join our winning team and bring the love of sports together with great food, family, and friends!

• Provide support to the Sports Bar by functioning as an extension of the salaried management team
• Directly supervising approximately 40 team members (depending on location) and holding them accountable to their specific job duties and overall work performance
• Responsible for providing feedback to management team in order to build team member schedules
• Adhering to and enforcing all company standards and policies set forth in the code of conduct and team member handbook, as well as adhering to and enforcing applicable federal, state, and local laws
• Managing and following up on various tasks vital to the overall operation of the sports bar
• Maintaining sports bar compliance with beer and liquor licensing, work authorization, and wage and hour laws
• Emphasizing safety, sanitation and security awareness, and ensuring all Team Members are properly trained
• Conducting daily line and equipment checks and ensuring the cleanliness of the restaurant by adhering to specified standards, passing Health Department and Corporate audits with exceptional ratings, and training staff on proper sanitation guidelines
• Maintaining company standards for food quality, taste, and presentation for the sports bar
• Ensuring Team Members avoid cross contamination, improper food handling and/or storage practices, etc., through proper training and supervision
• Successfully resolving escalated conflicts or guest complaints and providing immediate communication with management team
• Adhering to company cash handling and payment processing procedures and policies
• Producing daily/weekly/monthly reports as required
• Optimizing store profit by effectively managing labor and cost of goods/inventory
• Providing clear, respectful, and constructive feedback to Team Members
• Exercising sound judgment and professional decision making in escalated issues/concerns to prevent and/or diffuse situations that create potential risk to the company
• Increasing sales through community involvement and outreach, promoting discounts and fundraising opportunities, and delivering outstanding guest satisfaction by exceeding guest expectations and needs
• Taking ownership, pride, and responsibility in the overall operation and performance of the sports bar
• Additional duties as assigned by leadership

• Positive Work/Life Balance
• Flexible Work Schedule
• Paid Time Off
• Comprehensive and Customized Training Program
• Aggressive Monthly Bonus Potential (based off achieving sales, labor, and profitability goals)
• Employee Insurance Benefits
  - Medical, Dental, Vision, and Group Term Life
• Free Shift Meals
• Closed Thanksgiving and Christmas

• Passion for people and sports!
• Must be at least 21 years of age.
• Successful completion of a background check
• Minimum of one year experience in restaurant management or supervision role, preferably in a high volume, full-service restaurant
• High school diploma or equivalent required
• Reliable source of transportation required
• Serv Safe certification recommended
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Exposure to cleaning chemicals, heat and a/c units, and walk-in freezers
• Must be able to work a flexible schedule including opening, closing, weekends, and holidays
• Excellent verbal and written communication skills
• Highly motivated to achieve superior and best in class results by being a self-starter and possessing strong attention to detail, organizational, and multi-tasking skills
• Ability to maintain confidentiality of proprietary company and team member information
• Ability to maintain professional demeanor under pressure
• Personable and friendly personality and ability to communicate with…