Service Technician

ABOUT OPTA

From our roots providing sand to local foundries in the 1880's, Opta has grown to an international group of companies committed to delivering optimal results for our customers. Opta's purpose is to create solutions that enhance productivity and set new standards for industrial performance. Our mission is to consistently deliver custom-engineered additives, specialty equipment and technical expertise that solves complex challenges, optimizes process and drives long-term success.

OPTA CORE VALUES

• SAFETY: We put safety first on our processes, our products and our culture to protect people and ensure long-term operational success.
• PEOPLE:
  We invest in our people because their expertise drives the solutions that power our success.
• CUSTOMERS: We build lasting partnerships by understanding our customers' challenges and delivering customized solutions that meet their unique needs.
• INNOVATION: We continually seek smarter, more effective and innovative ways to deliver solutions, blending creativity, data-driven insight and practical application.
• SUSTAINABILITY: We engineer solutions with efficiency, responsibility, and sustainability as our foundation, optimizing performance today, while strengthening the resilience of tomorrow's operations.

SERVICE TECHNICIAN

Position Summary

The Assistant Service Supervisor will report to the Service Supervisor assigned to their location or area and will be responsible for providing technical assistance to the customer, along with assisting the Service Supervisor with managing operations related to desulfurization processes, wire feeding processes and additional duties as deemed necessary by the company.

KEY RESPONSIBILITIES

• Assist in the overall operation at steel plant location or other assigned areas.
• Assist and achieve staff results by communicating job expectations, planning, monitoring, appraising job results, coaching, counseling, disciplining employees, and enforcing policies and procedures.
• Help administer any forms or information from corporate head office to hourly employees in a timely and efficient manner and timely approve and submit payrolls for all hourly direct reports, where required.
• May be required to travel whenever necessary and be capable of working a swing shift.

• Must be capable of operating injection equipment.
• Must record information accurately.
• Document all problems and potential problems.
• Ensure all equipment is operating properly.
• Must adhere to all S.O.P.s and safety rules, for the company and customer, and complete required safety training.
• Provide technical assistance to the customer.
• Must be able to work independently.
• Opta Documentation - Lance Report (failures, changes, numbers of heats, dates, minutes, and operator.) Completion of Opta (USA) Inc logbook. Tracking part used, etc.
• Informing supervisor of potential problems (i.e., material is low, parts are needed, customer problems, etc.)
• Assist in cleaning and unplugging of lances (unless otherwise specified).
• Conduct special projects at the request of immediate supervisor.
• Required to cover vacation schedules and open shifts, where needed.

• Monitor inventory of all necessary material; ordering material as needed and offloading material when delivered.
• Attend maintenance meetings with Steel company managers to discuss any issues with equipment, when required.
• Perform preventative and regular maintenance on equipment to ensure optimal performance.
• Ensure all parts and supplies are fully stocked and order as needed.
• Conduct safety meetings and administer all safety training to employees, as required.
• Compile information for any necessary ad hoc reporting.

• Performs other related duties as required, and as deemed necessary to support the business.

SKILLS & REQUIREMENTS

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Must have a valid driver's license.
• Must have a working knowledge of electrical systems.
• Must be capable of working in a mill environment.
• Must possess a sound mechanical aptitude.
• Employee must be punctual and dependable.
• Schedule may change with a short notice, based on Customer demand.
• Frequently works with gloves and eye protection.

• Experience using various hand tools.
• Ability to work in a physically demanding position.
• Experience working in a steel mill and knowledge of the steel making process.
• Leco certification.
• Mechanical and electrical aptitude.

Disclaimer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of…