Summer Conference Assistant; SCA

Summer Conference Assistant (SCA)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

• Cover letter outlining your customer service philosophy and detailing your previous experiences in hospitality.
• Current Resume
• List of three (3) professional references with contact information. Acceptable references include:
  Academic Advisor(s), Previous Job Supervisor(s). Optional:
  Ohio University Student Coworker (from a campus role).

This position requires a full commitment to the summer session, beginning with training in early April and continuing through operational duties from late April until early August, with all schedules subject to operational needs and conference demands. This job description is subject to change based on departmental and university priorities.

Applications will be accepted until midnight (Eastern Time Zone) on the ‘Posting End Date’ shown below.

Posting Open Date: 01/08/2026

Posting End Date: 03/31/2026

Become the face of Ohio University this summer! Summer Conference Assistants (SCAs) are the frontline staff responsible for delivering an exceptional guest experience during Ohio University’s summer conference season. SCAs are responsible for conference building preparation and maintenance, guest check‑ins and check‑outs, on‑call response, and hospitality services while living alongside conference guests in the residence halls. This position offers a hands‑on opportunity to develop essential skills in leadership, customer service, security management, and problem‑solving within a collaborative team setting.

• Execute detailed check‑in and check‑out procedures for all conference guests.
• Assist with facility needs prior to check‑in and after check‑out of guests by preparing guest linens, assembling bulletin boards with informational materials, submitting work orders, posting directional signage, and ensuring spaces meet quality standards.
• Manage all guest paperwork, including registration cards, key exchanges, program summaries, etc.
• Manage the distribution and collection of residence hall keys responsibly and ensure all doors are properly secured.

• Embody the department’s vision of service through high standards of professional behavior, exceptional welcoming efforts, and excellent custom service at all times.
• Serve as an official ambassador for Ohio University, acting as a comprehensive information resource for conference guests by addressing questions, concerns, and minor issues promptly.
• Provide guidance on university services, facilities and academic departments while also offering knowledge of local Athens amenities to ensure a safe and enjoyable experience for guests.
• Work cooperatively with other summer conferences staff to ensure seamless operations.
• Foster a positive, cooperative, and comfortable environment for all guests.

• Reside in the assigned residence hall for overnights to provide emergency response and crisis assistance. Staff will be provided with centralized housing assignments but will be required to relocate to guest buildings when assigned duty responsibilities specific to a conference or camp hosted in a building separate from their centralized assignment. While on duty, staff are required to remain in their assigned conference building.
• Serve in an on‑call rotation as the primary contact person for conference guests responding to lockouts, safety concerns, late check‑ins, and emergency situations according to established protocols.
• Conduct regular rounds both inside and outside conference building areas to ensure safety and security.
• Understand, communicate, and enforce all University and Housing policies, assisting in resolving conflicts and responding to inappropriate behavior.
• Maintain the security of residence halls keys within the conference inventory when not distributed to guests through documented processes.

• Complete assigned administrative tasks relating to conference operations…