Operations Training Coordinator Foundever - Athens, Greece

Come and work with us.

As the Operations Training Coordinator
, you will be instrumental in implementing the Operations (Ops) training strategy within specific areas of business. Your primary stakeholders will be the Operations Managers of the designated line of business and you’ll be leading a dedicated team of trainers focused on programs under the designated Line of Business.

• Lead Training Team:
  Manage and lead a dedicated team of trainers, ensuring effective coordination and delivery of programs under the specific Line of Business. Foster and reinforce a positive learning culture within the designated line of business.
• Align with Business Strategy:
  Assist in aligning training efforts with the overall business strategy for the site, contributing to the achievement of business objectives.
• Training Program Development:
  Collaborate with Operations Managers to develop and implement tailored training programs for contact center personnel in line with business needs.
• Global Learning
  
  Collaboration:
  
  Act as a liaison with the Global Learning Team, supporting the development and delivery of global learning solutions specific to the designated line of business.
• Program Management:
  Oversee the coordination of training programs and the learning experience for adult learners within the assigned area.
• Support Development Initiatives:
  Contribute to development programs within the line of business, focusing on individual and team growth.
• Team Support:
  Provide support to Operations Managers in the identification of skill and knowledge requirements, utilizing various learning methods, including mentoring and coaching.
• Training Class Facilitation:
  Conduct training classes, ensuring effective communication of complex topics tailored to the specific needs of the designated line of business.
• Evaluation and Data Analysis:
  Develop and utilize evaluation tools to collect and interpret data, assessing the effectiveness of training programs.
• Continuous Improvement:
  Actively pursue opportunities for self-improvement and stay updated on industry best practices.
• Close collaboration with Operations Managers and focus on the efficient coordination and delivery of training initiatives within the specified line of business.

• Advanced level of English skills (
  C1
  )
• Native or proficient level of German language skills (C1/C2) would be a plus
• Solid understanding of training processes and practices for adult learners
• Strong understanding of computer basics (Windows, Excel, Word, PowerPoint, Outlook and Internet)
• Proven client relationship skills (internal and external)
• Well-developed consultancy skill
• Delivering and facilitating learning and development interventions
• Ability to design and evaluate learning material
• A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions
• Excellent interpersonal, organization and time management skills
• Excellent listening, oral, and written communication skills
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate as it is an office based position in Athens, Greece

• Must have at least 12 months tenure within Foundever +
  at least 12 months working experience within Training role
• Must be within commutable distance to the office (Victoria, Athens area) as the role is hybrid
• Should be meeting their KPI targets in the last 3 months from application (where applicable)
• Should have no more than justified/mth & 0hrs unjustified/mth in the last 3 months from application
• Should not be on a Performance Improvement Plan

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• Ever Better wellness program (Fitness room in our premises & Personal Trainer)

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset. As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment. We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.