Area Supervisor

Area Supervisor at Ross Stores, Inc.

Ross Stores is a leading off-price retail chain with over 2,200 stores, providing a fun treasure hunt experience.

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

As an Area Supervisor, you will be responsible for a specific area of the store, overseeing general operations and acting as Manager on Duty. Key duties include opening and closing the store, supervising associates, ensuring merchandise presentation, maintaining a clean work area, and executing company operational processes.

• Maintain safe & secure environments: uphold safety, monitor sales floor, secure building, manage EAS devices, handle security of cash office, etc.
• Customer service: treat all customers, associates, leaders respectfully; demonstrate courtesy and professionalism.
• Personal & store brand: represent Ross, maintain professional appearance, ensure dress code compliance, keep store clean and merchandised.
• General merchandising: ensure recovery, sizing, markdowns, receiving, processing, back‑stock, floor moves, and signage.
• Loss prevention: maintain PVM, conduct code 50 inspections, safeguard confidential info, maximize productivity.
• Front‑end supervision: manage cash register proficiency, shortage control, break schedules, equipment, and front‑end supplies.
• Fitting rooms: maintain cleanliness, audit tags, ensure go‑back compliance.
• Administrative duties: manage cash pulls, bank deposits, refund approvals, payroll, scheduling compliance, and other duties as assigned.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculations ability.
• Ability to work evenings and weekends.

Ability to use all store equipment, stand, walk, move, bend, squat, kneel, climb, carry, reach, stoop, and lift ≥25 lbs occasionally. Stockroom shifts may require lifting ≥20 lbs.

Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Business Development and Sales
Industry: Retail

Ross is an equal employment opportunity employer. Ross considers individuals for employment or promotion according to their skills, abilities, and experience. We comply with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation, and other protected categories.