VP of Operations

About the Role

We are seeking a strategic, driven, and experienced Vice President of Operations to lead business operations across a designated multi-county region. This senior leadership role is responsible for overseeing operations, marketing, compliance, and quality performance while working closely with executive leadership and cross‑functional teams to drive operational excellence, financial health, and customer satisfaction.

• Provide executive oversight for all operational activities across multiple sites within the operation.
• Lead and support the Directors of Operation, other leadership and field staff, ensuring alignment with organizational goals.
• Develop and execute business strategies in collaboration with the Regional President.
• Foster relationships with internal teams, political leaders, vendors, and key community stakeholders.
• Manage internal departments such as Fleet, Communications, Billing, and Training.
• Monitor and enforce compliance with federal, state, and local regulations.
• Set and manage operational performance metrics related to quality, safety, and service delivery.
• Oversee the operational budget, cost control, and revenue growth initiatives.
• Lead recruiting, onboarding, performance management, and staff development efforts.
• Champion a culture of safety, accountability, innovation, and professionalism.
• Represent the organization at industry events and professional meetings.
• Travel regularly across the region as required.

• Make an impact on regional EMS operations and community health.
• Lead a high‑performing team with purpose and integrity.
• Be part of an organization that values innovation, excellence, and service.

• Bachelor’s degree in business, Emergency Medical Management, or a related field (preferred).
• 7+ years of experience in EMS or comparable business operations.
• 5+ years in a progressive leadership role, preferably with multi‑site or multi‑state oversight.
• Proven ability to lead large teams and manage complex operational environments.
• Current Paramedic license and clinical experience (preferred).
• Strong knowledge of EMS systems, compliance, and regulatory requirements.
• Proficiency in Microsoft Office and operational software tools.
• Exceptional leadership, communication, and decision‑making skills.

• Current Paramedic License (preferred)
• ACLS, PALS, BLS (preferred)
• EVOC/Defensive Driving certification or ability to obtain
• NIMS IS‑100 and IS‑700 (preferred)
• Valid state driver’s license required