Operations Specialist

** Job Description
** The primary role of the Operations Specialist is to work directly with individual sites as assigned by the Director of Operations Support. The Operations Specialist assists Regional Directors in providing overall management, marketing, and maintenance support to our student housing communities throughout the country. The position serves as a troubleshooter and/or is needed to fill in for a Community Manager vacancy at a property or as interim management and/or transition specialist for a new ownership acquisition or new 3rd party property management to the Landmark portfolio.
*
* Reports to:

** Director of Operations Support
** Direct Reports:
** N/A
** Travel:
** This position requires up to
** 90% travel**. Assignments are often 14 days at a time and may include weekends.
** Duties/Responsibilities:
** The duties listed below are an outline of the Operations Specialist’s responsibilities and should not be considered an all-inclusive list.  As the needs of the organization change, these duties may be modified as needed.#
** General
* ** Execute site initiatives, conduct audits and site inspections.
* Adhere to 4DX compliance.
* Participate in daily site Landmark Line-ups.
* Be available on weekends and after hours for emergency calls (when applicable).
* Perform additional task and responsibilities as requested by the Regional Director’s/Corporate.
* Completion of internal audits and timely reporting throughout the calendar year.
* Participate in the implementation of marketing plan.
* Assist with leasing responsibilities to maximize pre-leasing and occupancy.
* Maintain an excellent customer service relationship by demonstrating and adhering to the Landmark Properties operating standards.
* Assist in conducting training for property staff on Company policies & procedures.
* Interview candidates for available site positions and participate in the selection process of new hires by making recommendations to the Regional Director’s/Regional Vice-President’s.
* Ability to complete, organize, implement and maintain a successful turn board.
* Ability to complete, organize and implement a successful resident move-out/move-in plan.
** Financial Management
*** Participate in developing the annual budget (when applicable) and monitor the financial performance of the community to ensure the site is within budget.
* Manage and/or assist with the bid process for capital projects and turn contracts.
* Evaluate and implement cost cutting strategies.
* Order necessary supplies and parts within budget.
* Provide timely documentation/receipts for all company purchases.
** Personnel
* ** Delegate tasks and provide training/ongoing coaching to team.
* Assist with requisitions, hiring and onboarding of new team members.
* Assist with developing a team of skilled, productive and customer service-oriented professionals.
* Conduct regularly scheduled meetings and any emergency meetings with the team.
** Customer Service
*** Understand the needs and expectations of residents and exceed their expectations.
* Develop a sense of community among the residents/employees and encourage participation in events and activities.
* Maintain effective communication with residents and parents.
** Risk Control
*** Ensure confidentiality of resident and company information.
* Understand and adhere to Landmark Properties policies and procedures.
* Conduct all business in accordance with company policies and procedures, state and federal laws: examples include OSHA, ADA, Fair Housing, etc.
* Understand, communicate and enforce community safety, and follow emergency evacuations policies and procedures.
* Identify and address safety and security risks.
* Document and address behaviors that violate the law or the housing contract.
* Prepare and submit detailed incident reports.
* Oversee work or services performed by external vendors & contractors.
** Education & Experience
*** High School diploma or equivalent preferred.
* Minimum of 2-years management experience in student housing and 1 year as a Community Manager.
* Internal candidates must currently be in good standing and have been with Landmark for a minimum of 1 year in an active Community Manager role.
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