IT Professional Assistant

Overview

IT Professional Assistant. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Posting Number: S14866P

Working Title:

IT Professional Assistant
Department: EITS-Client Services

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

eits.uga.edu

Posting Type:
External

Work Schedule:

8:00 AM – 5:00 PM, Monday – Friday. This is an on-site position and is not eligible for remote work.
Salary:
Up to 40,000
Retirement Plan: TRS
FTE: 1.00
Open until filled:
Yes

Please provide name and contact information for three professional references. This position is not eligible for work authorization sponsorship.

Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (
hrweb
).

The University System of Georgia comprises 26 institutions of higher education and learning, including the System Office. Core values:
Integrity, Excellence, Accountability, and Respect. Details and Code of Conduct are available in USG Board Policy 8.2.18.1.2 at the following online resource:
https://(Use the "Apply for this Job" box below)._conduct
. The USG also supports Freedom of Expression as stated in Board Policy 6.5, found at https:///C2653
.

Classification

Title:

IT Support Technician I
FLSA:
Non-Exempt
Benefits Eligible:
Full/Part time Full Time

High school diploma or equivalent

Position Summary:

Builds and maintains computer lab images for lab and staff computers. Ensures that the labs and client computers operate within established departmental policy and procedural guidelines. Develops and maintains EITS desktop standards and procedures. Provides client technical support on Windows and Apple hardware in addition to software products. Provides technical support on supported mobile devices. Contact the appropriate technicians with outstanding issues in a timely manner.

Determines and maintains computer resources by established procedures performed on an as-needed basis, as well as on a day-to-day basis, such as software updates.

• Operating Systems & Endpoint Support: Working knowledge of Windows (Server 2012/2016, Windows 10/11) and macOS in an enterprise environment, including assisting with Active Directory, Group Policy, DHCP, Intune, JAMF, and Apple Remote Desktop.
• Remote Support & Security Practices: Experience using Beyond Trust (or similar remote support tools) and supporting endpoint security practices, including tools such as Faronics Deep Freeze, Boot Camp, and standard troubleshooting/safety steps.
• Scripting & Automation (Basic): Familiarity…