IT Professional Assistant

IT Professional Assistant

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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Posting Number: S14489P

Working Title:

IT Professional Assistant

Department:
Franklin-Deans OIT

Position Type:
External Retirement Plan TRS

Employment Type:

Employee

Benefits Eligibility:
Full/Part time

Full Time

Work Schedule:

Monday – Friday, 8am–5pm

Advertised Salary:
Commensurate with experience

Posting Date: 12/09/2025

Closing Date: 01/19/2026

Location of Vacancy:
Athens Area

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

The University System of Georgia is comprised of its 26 institutions of higher education and learning. The USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College, develop and maintain relationships with supported faculty and staff, and work with senior team members to manage these relationships.

• High school diploma or equivalent

• None specified.

• Technical
  • Basic problem-solving and troubleshooting skills.
  • Experience with standard desktop and laptop computers, peripherals, and operating systems.
  • Basic knowledge of TCP/IP wired and wireless networking.
  • Familiarity with common productivity and security applications.
• Dependability and Integrity
  • Build trust and respect, utilize university resources responsibly, maintain a strong work ethic, and provide continuous all-encompassing excellence in service.
  • Meet agreed-upon objectives and tasks for supported services.
  • Complete routine requests in a timely manner.
  • Create a seamless experience for clients.
  • Perform at a consistently high standard.
  • Participate in an annual performance development process.
  • Use data and critical thinking to make well-judged decisions that enhance processes.
  • Reliably and dependably participate regularly in helpdesk operations, Monday – Friday 8am–5pm.
• Productivity
  • Set and meet realistic goals.
  • Effectively manage time and stay on‑task.
  • Document interactions with clients/colleagues and routine tasks in a ticketing system.
  • Maintain productivity by collaborating with team members as appropriate.
  • Proficiency in finding and applying knowledge and demonstrate learning agility to adapt to new information and situations.
  • Actively share and contribute insights with colleagues, leverage and contribute to university knowledge to support institutional goals.
• Relationships & Serving Others
  • Communicates effectively through active listening, conflict management, and through verbal and written methods.
  • Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers.
  • Promote positive morale and serve as a positive representative of Franklin OIT.
  • Attend department and college activities.
  • Serve as an example for colleagues.
  • Demonstrate professionalism and clarity in written and verbal…