Customer Relations Supervisor

Position Information

Classification Title Customer Service Supervisor FLSA Exempt FTE 1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent and 8 years of professional experience

Preferred Qualifications Position Summary

This position supports the Customer Relations Manager in ensuring smooth operations of the TPS Customer Relations Office. Responsibilities include overseeing daily functions, supervising staff, managing workflows, and addressing customer needs. The Supervisor collaborates with the Customer Relations Manager to train staff, implement policies, and maintain quality service standards.

Knowledge, Skills, Abilities and/or Competencies

* Strong leadership, communication, and customer service skills.

* Ability to manage and motivate a diverse team effectively.

* Competence in operational workflows, task prioritization, and problem-solving.

* Knowledge of institutional systems and procedures for transportation and parking services.

Physical Demands

Sitting for extended periods of time.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable.

Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

TPS Operations Support:

* Supervise staff to ensure timely and accurate handling of parking permits, citation payments, and visitor information services.

* Coordinate with the Customer Relations Manager to optimize parking lot usage and implement system updates.

* Serve as a point of contact for escalated customer inquiries or complaints.

Percentage of time 50 Duties/Responsibilities

Personnel Management:

* Recruit, hire, train, and supervise full-time and temporary staff as well as student workers.

* Schedule staff to ensure adequate coverage and cross-training for peak service times.

* Conduct performance evaluations and address personnel needs.

Percentage of time 30 Duties/Responsibilities

Office Administration:

* Oversee office supplies, IT needs, and daily reconciliation of financial transactions.

* Assist in developing and enforcing office policies and procedures.

* Maintain accurate records and ensure compliance with institutional and legal requirements.

Percentage of time 15 Duties/Responsibilities

Special Projects:

* Collaborate with management on initiatives to improve parking and transportation services.

* Assist with departmental projects or events as assigned.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Karey Kazemi Recruitment Contact Email kareyk Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* * How many years of experience do you have in this type of position?

* 0-1

* 1-3

* 3-5

* 5-7

* 7+

* * How did you hear about this job opportunity?

*
*
*
* * Linked In

* Facebook

* The Department of Labor

* Goodwill

* UGA Employee

* Other

Applicant Documents

Required Documents

* Resume/CV

* Cover Letter

* List of References with Contact Information

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb).

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status.