IT Professional Specialist

Posting Number

S14552P

Working Title

IT Professional Specialist

Department

FACS-Tech & Instructional Srvc

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

College/Unit/Department

website

https:///

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Additional Schedule Information

Monday‑Friday, 8am‑5pm

Advertised Salary

Commensurate with Experience

Posting Date

01/02/2026

Open until filled

Yes

Proposed Starting Date

02/01/2026

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Classification Title

IT Help Desk Professional I

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor’s degree in a related field or equivalent

Preferred Qualifications

CompTIA A+ certification

Position Summary

The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT-related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, and in‑person.

Responsible for documenting known problems and solutions in an internal ticketing system, as well as providing written guides and documentation for the OTIS helpdesk website.

Knowledge, Skills, Abilities and/or Competencies

• Excellent written and verbal communications skills.
• Critical thinking skills.
• Attention to detail.
• Develop and maintain written documentation.
• Knowledge of IT processes, functions, best practices, and procedures.
• Ability to assist the college’s faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
• Ability to work both one‑on‑one and in a group environment.

Physical Demands

• Sit at computer for long periods of time.
• Lift up to 40 lbs.

Is driving a responsibility of this position?

No

Is…