Small Animal Emergency Front Desk- Supervisor

Overview

Location of Vacancy: Athens Area

Posting Number: S14439P

Working Title: Small Animal Emergency Front Desk
- Supervisor

Department: Vet Med-VTH Admin Services

The University of Georgia is chartered by the state of Georgia in 1785. It is the birthplace of public higher education in America and the state’s flagship university. UGA is ranked among the top 20 public universities in U.S. News & World Report. The main campus is located in Athens, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff.

Enrollment exceeds 41,000 students, including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including the newly established School of Medicine.

The University of Georgia College of Veterinary Medicine, founded in 1946, trains future veterinarians, provides services to animal owners and veterinarians, and conducts investigations to improve health for animals and people. The college offers high-quality hospital and diagnostic laboratory services and safeguards public health by studying emerging infectious diseases. More information is available on the college website.

The College of Veterinary Medicine values all members of the university community and strives for an inclusive environment as described in the Principles of Community. (Use the "Apply for this Job" box below)./

College/Unit/Department Website: /

Posting Type: External

Retirement Plan: TRS

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part Time: Full Time

Additional Schedule Information: Typically Monday-Friday, 8 a.m.

-5 p.m., and subject to change based on business needs.

Advertised Salary: Commensurate with experience.

Posting Date: 11/25/2025

Open Until Filled: Yes

Proposed Starting Date: 01/04/2026

EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement: The University System of Georgia emphasizes Integrity, Excellence, Accountability, and Respect. Details are available in USG Policy and online at the USG website.

Classification

Title:

Department Assistant III

FLSA: Non-Exempt

FTE: 1.0

Minimum Qualifications: High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:

• Experienced working in emergency animal care environment.
• Ability to prioritize with meeting deadlines and tasks as business demands dictate.
• Exceptional computer skills.

This position oversees the day-to-day operations of the Small Animal Emergency Front Desk staff. Responsibilities include preparing monthly work and on-call schedules to provide appropriate coverage Sunday to Saturday, 6 a.m. to 2 a.m. The role leads initiatives to support and improve the overall client experience with emergency service and works with the financial services department to ensure charges and payments are captured and recorded correctly by the Emergency/Critical Care front desk team.

The position involves processing and delivering client messages to medical staff to ensure efficient communication. This is a working supervisor position and may be scheduled within shift rotations to augment services provided by the emergency front desk.

• Proven ability to deliver excellent customer service in a calm, professional manner during challenging circumstances.
• Knowledge of bookkeeping procedures and ability to perform arithmetic computations accurately and rapidly.
• Ability to maintain effective collaborative relationships with faculty, staff, students, clients, and other stakeholders.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and aptitude to learn other programs such as Vetview.
• Knowledge of veterinary terminology.
• Excellent verbal and written communication skills with strong multi-tasking abilities.
• Ability to operate and maintain a multi-line phone system and common office equipment.
• Ability to maintain confidentiality with sensitive information.
• Ability to use critical decision-making skills to ensure efficient daily operations of the front desk.

• Lift and carry up to 40 pounds (assisted and unassisted).
• Sit for long periods and perform repetitive actions during the workday.
• Movement on uneven surfaces is common.
• Maintain attention to detail and organize information for decision-making.
• Bending/stooping to shelve and organize medical files.

Is driving a…