Student and Success Specialist

Student Welcome and Success Specialist

Posting Number: S14524P

Working Title: Student Welcome and Success Specialist

Department: Franklin–Deans Academic Services (Student Academic Services Office – OSAS)

Posting Type: External

Employment Type: Employee – Full Time

Benefits Eligibility: Benefits Eligible

Schedule: Monday–Friday, 8:00 am – 5:00 pm

Advertised Salary: Commensurate with experience

Location: Athens, GA (Athens Area)

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status, or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

This position assists with collecting, managing, and maintaining accurate data and web-based information for the Franklin College Office of Student Academic Services (OSAS). Responsibilities include confidential handling of student information, FERPA compliance, website maintenance, data-based reporting for unit‑wide assessment, and facilitation of Orientation advising for all Franklin College students.

• Familiarity with UGA policies, regulations, procedures, and resources pertaining to prospective, incoming, and continuing transfer students.
• Knowledge of Degree Works, Athena, SAGE, and Excel.
• Strong oral and written communication skills; excellent interpersonal and organizational abilities.
• Excellent attention to detail; ability to maintain and edit web pages.
• Ability to collect and organize assessment data and statistics, and to learn/adapt to new software and data platforms.

Sitting, standing, walking, bending, stooping, pushing, pulling; long periods of computer use.

• Student Orientation assistance
  • Help collect data for orientation sessions.
  • Schedule orientation appointments for students based on allocation.
  • Assist with daily set‑up and clean‑up of Academic Student Welcome areas.
  • Field questions about major changes and appointment scheduling during orientation.
  • Implement communications per established communication strategy and timeline.
  • Enforce scheduling and appointment policies.
  • Pull seat report and track high‑demand classes.
• Data Tracking and Reporting
  • Track and collect data for OSAS assessment plan, Connect and Complete, orientation, advising assignments, etc.
  • Help track progress and measure OSAS student success initiatives.
  • Create reports and data visualizations for reporting.
• Communications Implementation
  • Implement student communication strategy.
  • Build communication templates into SAGE.
  • Draft, assemble, and send internal communications that assist with student success.
• Website Management
  • Manage and update the OSAS Website, including creating new web pages as needed.
  • Check website for accuracy.
  • Outreach to departments to solicit contact and information changes.
• Advising Assignments Assistance
  • Work with Student Welcome and Success Strategist to address advising assignment loads, reassignments, etc.
• Professional Development and Growth
  • Engage in professional development, unit and UGA committees, OSAS presentations, and new initiatives as needed.
  • Complete other duties as assigned by supervisor.

High school diploma or equivalent.

Recruitment Contact Name:
Jon Hanna
Recruitment Contact Email: jonhanna