Customer Service Representative

Posting Number

S14761P

Working Title

Customer Service Representative

Department

VPSA-Dean of Students

About The University Of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting

Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part Time

Full Time

Additional Schedule Information

Monday thru Friday 9:30am-6:30pm

Advertised Salary

$35,000.00

Posting Date

02/23/2026

Open Until Filled

Yes

Proposed Starting Date

03/16/2026

Special Instructions To Applicants

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https:// Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Classification Title

Customer Service Rep I

FLSA

Non-Exempt

FTE

1.00

Minimum Qualifications

High school diploma or equivalent

Position Summary

Reporting to the Customer Service Manager of Print & Copy Services, the Customer Service Representative duties include execution of U.S. passport applications, assisting customers with self-serve printing, and oversight of the student staff working in the operation. In doing so, this position communicates directly with UGA faculty, staff, and students, as well as external customers. The Customer Service Representative also assists the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self-service printing area of Print & Copy Services.

Knowledge,

Skills, Abilities And/or Competencies

• Customer service experience in a retail setting.
• Ability to operate cash registers, printers, and basic office equipment.
• Excellent oral and written communication skills.
• High-level detail orientation/organizational skills.
• Ability to analyze facts to inform good decision-making.
• Ability to establish and maintain good relationships with customers and co-workers.

Physical Demands

• Stand or sit for a long period of time.
• Lifting and moving of equipment and supplies.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

Yes

Does this position require…