Customer Service Specialist

About The University Of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

• Posting Number: S14577P
• Working Title:
  
  Customer Service Specialist
• Department:
  Auxiliary Parking Admin
• Employment Type:
  
  Employee (Full Time)
• Location:
  
  Athens Area, GA
• Salary: $34,500 – $37,951 per year (commensurate with experience)
• Posting Date: 01/09/2026
• Proposed Starting Date: 02/02/2026
• Schedule:
  
  40‑hour week, 8 AM – 5 PM Monday‑Friday; may include evenings and weekends
• FLSA:
  Non‑Exempt
• FTE: 1.00
• Retirement Plan: TRS
• Benefits Eligibility:
  Benefits Eligible
• Minimum Qualifications:
  
  High‑school diploma or equivalent

This incumbent is responsible for providing customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division. The Customer Service Specialist guides customers through system processes and software applications and provides feedback on both known/unknown and unresolved issues that directly affect the customer service experience. This individual provides continuous feedback to management teams of individual units to assist with process improvements that benefit customer satisfaction.

Daily task will vary depending on customer demands, such as: appeals, departmental orders, emails, frontline customer service, permit sales, internal reporting, and base dispatch. Primary focus will be on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.

• Possess in‑depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills, as well as interpersonal skills, to ensure exemplary customer service.
• Possess the ability to act calmly and take action in dynamic situations.
• Experience utilizing Touch Net, FLEX, Team Dynamix, and data analysis software such as QLIK.

• Lift 25 pounds.
• Stand or sit for many hours.

• Resolve customer issues and find solutions or alternatives in a timely manner.
• Work as frontline cashier.
• Assist Customer Relations customers with inquiries.
• Process departmental orders.
• Process appeal results.

• Answer switchboard – 5 lines.
• Answer and/or assign all tickets via Team Dynamix.
• Screen and distribute incoming correspondence.
• Prepare letters, reports, and records as assigned.

• Participate in department and campus‑wide activities associated with the duties and responsibilities of the position.

Recruitment Contact Name:
Karey Kazemi
Recruitment Contact Email: kareyk

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

Position is a non‑exempt Employee. The position has direct interaction with financial resources and has security access. A credit check is required for all positions with financial responsibilities. Offers of employment are contingent upon completion of a background investigation including a criminal background check, confirmation of credentials and employment history, and possibly a drug test.