Customer Service Specialist

3 days ago – Be among the first 25 applicants.

Posting Number: S14577P.

Working Title:

Customer Service Specialist. Department:
Auxiliary Parking Admin.

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full‑time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Classification

Title:

Customer Service Rep I – FLSA Non‑Exempt – FTE 1.00.

This position offers a 40‑hour work week. Typical schedules are 8 AM – 5 PM, Monday‑Friday, may include evenings and weekends.

Advertised Salary: $34,500/yr – $37,951/yr (commensurate with experience). Closing Date:
Proposed Starting Date 02/02/2026.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

• Resolve customer issues and find solutions or alternatives in a timely manner.
• Work as frontline cashier.
• Assist Customer Relations customers with inquiries.
• Process departmental orders.
• Process appeal results.
• Serve as a primary point of contact for customers of all Auxiliary Services Units, guiding them through system processes and software applications.
• Provide continuous feedback to management teams on process improvements that benefit customer satisfaction.

• Answer the switchboard – 5 lines.
• Answer and/or assign all tickets via Team Dynamix.
• Screen and distribute incoming correspondence.
• Prepare letters, reports, and records as assigned.

• Participate in department and campus‑wide activities associated with the duties and responsibilities of the position.

• High school diploma or equivalent.
• Possess in‑depth knowledge and experience of computers/data entry and working knowledge of Microsoft systems.
• Attention to detail, good written and oral communication skills, and interpersonal skills to ensure exemplary customer service.
• Ability to act calmly and take action in dynamic situations.
• Experience utilizing Touch Net, FLEX, Team Dynamix, and data analysis software such as QLIK.

• Experience in a similar customer service or administrative role.
• Knowledge of auxiliary services or university operations.

• Lift up to 25 pounds.
• Stand or sit for many hours.

Security Access:
Yes. Direct interaction with financial resources:
Yes. Credit check required.

Offers of employment are contingent upon completion of a background investigation including a criminal background check, verification of credentials and employment history, and, if applicable, a satisfactory credit check. Pre‑employment drug test may be required for positions with high‑risk responsibilities.

Recruitment Contact Name:
Karey Kazemi

Email: kareyk

Phone: (phone number omitted)

Location of Vacancy:
Athens, GA

• Resume/CV
• Cover Letter
• List of References with Contact Information

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industries:
  Higher Education