Customer Relations Supervisor

Posting Number

S14586P

Working Title

Customer Relations Supervisor

Department

Auxiliary Parking Admin

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://(Use the "Apply for this Job" box below).). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report.

The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

College/Unit/Department

website

tps.uga.edu

Posting Type

External

Retirement Plan

TRS

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Additional Schedule Information

This position offers a 40 hour work week. Typical schedules are 8 AM – 5 PM, Monday-Friday. May include evenings and weekends.

Advertised Salary

up to $60,000/yr;
Commensurate with Experience

Posting Date

01/12/2026

Open until filled

Yes

Proposed Starting Date

02/01/2026

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https:// Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Classification Title

Customer Service Supervisor

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor’s degree in a related field or equivalent and 8 years of professional experience

Position Summary

This position supports the Customer Relations Manager in ensuring smooth operations of the TPS Customer Relations Office. Responsibilities include overseeing daily functions, supervising staff, managing workflows, and addressing customer needs. The Supervisor collaborates with the Customer Relations Manager to train staff, implement policies, and maintain quality service standards.

Knowledge, Skills, Abilities and/or Competencies

• Strong leadership, communication, and customer service skills.
• Ability to manage and motivate a diverse team effectively.
• Competence in operational workflows, task prioritization, and problem-solving.
• Knowledge of institutional systems and procedures for transportation and parking services.

Physical Demands

Sitting for extended periods of time.

Is driving a responsibility of this position?

No

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

Yes

Does this position require a P-Card?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with…