Call Center Specialist

Call Center Specialist

Join to apply for the Call Center Specialist role at TOC
- The Orthopaedic Center
.

1 week ago – Be among the first 25 applicants.

• Answer a high volume of incoming phone calls to the call center in a timely manner.
• Direct calls appropriately by transferring and/or taking detailed messages.
• Schedule appointments according to physician profiles.
• Some insurance/billing experience, however not a requirement.
• Ability to communicate professionally, both oral and written for clear, legible messages.
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers.
• Assist with any other task assigned.

• Ability to work under pressure in fast‑paced environments.
• Outstanding organizational, verbal and writing skills.
• Independent and highly motivated.
• Initiative and self‑discipline.
• Proven positive, "teamwork" attitude in work history.
• Genuine desire to assist and help others.
• Expertise in customer service.
• Strong communications, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude.
• Adaptability and flexibility.
• Troubleshooting skills, find solutions to issues and address concerns.
• Computer literacy.
• Comprehensive knowledge of company, services, medical terminology and scheduling preferences.

• Must be able to use arms, hands, and fingers skillfully.
• Position requires prolonged sitting (90% of day).
• Must be agile and able to work efficiently in space‑limited areas.
• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers.
• Consistently work at a productive pace.
• Must readily adapt to frequent schedule changes.

• Work is completed in an office environment where the employee comes in frequent contact with internal staff.

Athens, AL

To apply please visit:

Entry level

Full‑time

Other

Hospitals and Health Care