Front Desk Concierge​/Part-time Telephone Receptionist

SKH, P.C. (“SKH”) is a family law and estate planning firm that has provided clients with creative solutions for difficult times since 1986. For over 30 years, we have represented family law clients across six Oregon and Southwest Washington locations.

Our dedicated team focuses on providing clients with exceptional legal services and outstanding customer service. We strive for the most positive pathway to resolution for our clients. With such unwavering standards, solid protocols, and ever-expanding schedules, our professional team thrives with these challenges.

It feels good to do it right, and we celebrate working together. We win awards because we work hard to keep our staff strong, leaving nothing to chance. SKH was named the 2023 Most Diverse Law firm by the Portland Business Journal and recognized as the 2021 Top Workplace by The Oregonian. We will ask for your best, expect you to work hard for your own success, and provide you with incomparable opportunities and resources.

Our Astoria, Oregon office seeks a dedicated front desk concierge/part-time telephone receptionist to join our team. This team member is integral to the smooth operation of our law firm and ensures the efficient day-to-day operations of our office. This is an entry-level position.

Our ideal candidate is curious, hard-working, quick on their feet, and eager to serve our clients. This is an excellent role for someone interested in the law and perhaps interested in law school or becoming a Licensed Paralegal.

• Your primary base of work is from the Astoria office.
• Our firm operates with urgency, candor, and resilience to appropriately work through high-pressure situations with grace and ease.
• We leave nothing to chance and have processes in place to guide you.
• Hours:
  
  Monday-Thursday 8:30 AM to 5:30 PM and Friday 8:30 AM to 5 PM.

• Have you consistently found that you like to be counted on for multiple details for others?
• Do you naturally consider & care about all the items that make a situation positive and seamless for others?
• Even during stressful moments, can you be calm and orderly, knowing you’ve put the right details in place?
• Would you enjoy this level of responsibility and opportunity?

As the eyes and ears of the company, the concierge supports the entire firm by facilitating communication between all departments. This role is ideal for candidates seeking to gain experience in various business career tracks, or who want to experience the legal profession from the inside.

• Greeting and attending to clients upon their arrival
• Managing reservations for conference rooms (including necessary setup), company-owned properties and company vehicles
• Coordinating drivers for deliveries, court runs, and client/attorney court rides
• Frequent communication with staff through our multi-line phone system
• Oversee all aspects of front desk and conference rooms and common areas from position of concierge

Our team of telephone receptionists answer calls for all (5) of our offices:
Portland, Astoria, Bend, Eugene, and Vancouver, WA. As a telephone operator, you will be the voice and ears of our company. You will answer, direct (transfer), and keep record of ALL incoming calls. When needed, our operators take and send detailed messages.

Since our telephone receptionists are the first point of contact for people calling our firm, it is imperative that you have the following skill set and characteristics:

• Ability to speak and project clearly and distinctly, with a friendly confident tone
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to stay calm, cool, and collected – with a good sense of humor
• Ability to multi-task and handle multiple phone calls at one time
• Ability to think outside the box and to anticipate the needs of callers and/or co-workers
• A professional and helpful demeanor
• Outstanding verbal and written communication skills
• Experience in a fast paced and deadline-driven setting (previous operator experience and customer service experience highly preferred)