Golf Pro Shop Specialist -III; DOE

Job Title:

Golf Pro Shop Specialist I-III (Depending on Experience)

Department:
Golf

Classification:
Non-Exempt;
Intermittent

Golf Season:
April 1, 2026 – October 31, 2026

• Golf Pro Shop Specialist I (hourly): $17.32/min - $19.06/mid - $20.79/max
• Golf Pro Shop Specialist II (hourly): $19.14/min - $21.11/mid - $23.08/max
• Golf Pro Shop Specialist III (hourly): $21.16/min - $23.28/mid - $25.40/max

This intermittent role provides outstanding customer service, ensuring that guests are warmly greeted, assisted, checked in, and informed about all activities and events at the Aspen Golf Club. The Pro Shop Specialist supports golf shop operations, retail, events, and overall guest experience while upholding the Club’s standards of professionalism and excellence.

This position reports directly to the Golf Managers and the Golf Professional staff.

• Provides friendly, welcoming, and professional service to all guests, consistently exceeding customer service standards.
• Assists guests with reservations, check-ins, and questions about golf instruction, leagues, tournaments, policies, and rules.

• Handles retail transactions accurately, including cash, credit, and POS system operations.
• Assists with retail inventory by stocking, organizing, reporting, and supporting merchandising efforts.
• Supports sales initiatives and promotional events to enhance guest experience and revenue.

• Uses reservation, POS, and other computer systems to support golf shop operations efficiently.
• Answers and directs phone calls professionally, providing information and assistance as needed.

• Demonstrates experience in retail, hospitality, or golf operations (preferred).
• Shows strong skills in customer service, cash handling, reservation management, inventory tracking, and technology systems.

• Supports and models the City of Aspen organizational values:
  Service, Partnership, Stewardship, and Innovation. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities, and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follow through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.
• Golf Expertise: Knowledge of the materials and methods used in golf course upkeep and construction.
• Safety: Knowledge of safety policies, procedures, and strategies relevant to the Golf Department.