Line Service Shift Supervisor

Line Service Shift Supervisor role at Atlantic Aviation

Join to apply for the Line Service Shift Supervisor role at Atlantic Aviation. Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations, providing a wide range of aircraft ground handling and flight hospitality services.

The Line Service Shift Supervisor represents Atlantic Aviation in a positive and professional manner while overseeing all aviation ground support services provided to FBO customers on the assigned shift. He/She is expected to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer’s expectation in a safe and efficient manner within the time‑frame of the assigned shift.

• Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift.
• Ensure all shift operations are conducted in accordance with company policies and procedures.
• Accountable for ensuring high levels of safety and customer service.
• Adhere to the principles of the “Atlantic Attitude” at all times and ensure those principles are consistently practiced by all shift members.
• Function as a Line Service Technician as necessary.
• Communicate work progress and significant issues with the Line Manager or the Operations Manager.
• Communicate Atlantic standards, and relevant material, to Line Service employees on their shift.

• Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift.
• Enforce company policy and procedures for facilities without a Line Service Manager.
• Administer disciplinary action as directed by the Operations Manager and General Manager.
• Provide employees assigned to the shift honest communication regarding performance expectations.
• Monitor and update daily aircraft arrivals and departure requirements, ensuring timely service that exceeds customer expectations.
• Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service.
• Resolve customer service issues and communicate issues to the appropriate staff.
• Inspect entire facility for cleanliness and proper equipment operation; report all discrepancies to the Line Manager or Operations Supervisor.
• Monitor and maintain proper fuel inventory at the storage facility.
• Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407.
• Keep fueling equipment and courtesy cars in presentable condition.
• Perform daily quality assurance and accuracy of paperwork, auditing fuel paperwork.
• Perform any additional duties that may be specific or unique to your location assigned by Management.

Experience with aviation ground handling services is very much desired. Atlantic Aviation has a thorough training program to ensure that all employees meet and exceed the highest levels of safety and customer service. Prospective applicants simply need a strong sense of safety and customer service to apply. This position does require you to work in all weather conditions and flexibility with your schedule is a must as we operate 24 hours a day.

As a minimum requirement, each applicant must possess the following:

• High school graduation.
• One (1) year of line service experience.
• Valid state driver’s license and meet the company’s insurability requirements.
• At least 18 years of age.
• NATA Certification.
• Good communication skills, both written and oral.
• Consistently demonstrated good organizational and leadership skills.
• Ability to comprehend and perform basic math calculations with minimal errors.
• Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Excellent customer relations skills required.
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.

The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to…