Customer Experience Specialist Job Ashland area,Virginia USA,Sales

Scope

Provide a high level of service and accuracy to internal and external customers in the preparation of sales proposals and order placement throughout the order lifecycle, from quoting to project closing. This sales support role is responsible for coordinating all sales activities related to the company's product and service offerings, ensuring total customer satisfaction on orders not assigned to a Project Manager.

Key Responsibilities

Manage all aspects of customer service coordination from project initiation through invoicing; act as the secondary point of contact during and after the sale.

Develop a clear understanding of the Scope of Work.

Obtain price quotations for products, freight, and COM fabric from vendors.

Ensure accuracy of pricing, contract terms, and other relevant information.

Provide pricing quotes to customers, assist with bid pricing, and expedite orders.

Maintain ongoing communication with clients regarding order status, updates, delivery, and scheduling.

Coordinate scheduling when a Project Manager has not been assigned.

Manage customer invoicing, including AIA and phase billing.

Collaborate with account management to assemble and create presentations.

Education and Experience

A minimum of 3 years of experience in sales coordination, project support, or purchasing is required; furniture industry experience is desirable. A high school diploma or GED is required; a 4-year college degree is a plus. A combination of education and experience will be considered.

Computer Skills

Proficiency in Microsoft Word, Excel, and Outlook is required.

Key

Skills and Abilities

Strong aptitude for technology
Proficiency in Excel
Ability to research products online
Excellent math skills
Excellent communication skills, including email correspondence
Highly organized
Ability to manage multiple tasks effectively and meet deadlines
Attention to detail

Creative is an EEO/AA/VEVRAA Employer

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